Robert Fedoruk has been killing it with his content, and one of theses posts needs to be retold because it is, just that good.

Source: Youtube

Tired of only the pros knowing how work fast in #ServiceNow. In < 5 minutes, learn to pinpoint stuff most relevant to you, and bookmark it for later. - Rob (@rfedoruk) October 1, 2019

I feel like this should be searchable and isn’t today. So I am making a post to share that content.

There’s a few things people should know to going fast. All the shortcuts, and accessing your stuff.

List Management

Right-click

Be bold and use your middle finger, to right-click on everything. This gives your access to the following actions;
filter out

• show matching
• show before
• show after
• build a report

Use the monacle to search columns

This will load a textbox below each column, they work with text like so;

• text defaults to starts with
• =text is the exact match (case insensitive)
• *text is the text contains

Jump around with breadcrumbs

You can change your filter fast by smashing the different parts of the breadcrumbs.

• smash the chevron to remove the next specific filter
• smash the part of the filter to remove all the parts right of it

Editing data in a list

You don’t have to go into each record to change the data.

• CTRL + smash and then double smash a cell to edit all selected rows for that column
• SHIFT + ↑ / ↓, then double smash a selected cell to edit all selected rows

Control the data you see with the cog

• smash the cog to decide what columns you will see
• experiment with this as you can always reset

Accessing your stuff fast

• Drag a condition onto the left hand menu to add it to your favorites
• Ham sandwich menu has a create favorite option too that does the same from list and record
• Stars in the left hand menu appear if you hover, that will also add them to your favorites
• On the left hand menu in the star menu at the bottom is a pencil to edit all your favorites and their order