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original_url: "https://jace.pro/blog/going-fast-in-servicenow/"
format: markdown
ai_optimized: true
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Going Fast in ServiceNow- # Going Fast in ServiceNow

October 7, 2019 [servicenow ](/tags/servicenow/)[reporting](/tags/reporting/)

  Enable AI AnimationRobert Fedoruk has been killing it with his content, and one of theses posts needs to be retold because it is, just that good.

Source: [Youtube](https://www.youtube.com/watch?v=UvwA4_9ajX8)

Tired of only the pros knowing how work fast in #ServiceNow. In < 5 minutes, learn to pinpoint stuff most relevant to you, and bookmark it for later. - Rob (@rfedoruk) [October 1, 2019](https://twitter.com/rfedoruk/status/1179140873352876033?ref_src=twsrc%5Etfw)

I feel like this should be searchable and isn’t today. So I am making a post to share that content.

There’s a few things people should know to going fast. All the shortcuts, and accessing your stuff.

# [](#list-management)[List Management](https://jace.pro/post/2019-10-06-faster-with-servicenow/#list-management)

## [](#right-click)[Right-click](https://jace.pro/post/2019-10-06-faster-with-servicenow/#right-click)

Be bold and use your middle finger, to right-click on everything. This gives your access to the following actions;
filter out

show matching
- show before
- show after
- build a report

## [](#use-the-monacle-to-search-columns)[Use the monacle to search columns](https://jace.pro/post/2019-10-06-faster-with-servicenow/#use-the-monacle-to-search-columns)

This will load a textbox below each column, they work with text like so;

- `text` defaults to starts with
- `=text` is the exact match (case insensitive)
- `*text` is the text contains

## [](#jump-around-with-breadcrumbs)[Jump around with breadcrumbs](https://jace.pro/post/2019-10-06-faster-with-servicenow/#jump-around-with-breadcrumbs)

You can change your filter fast by smashing the different parts of the breadcrumbs.

- smash the chevron to remove the next specific filter
- smash the part of the filter to remove all the parts right of it

## [](#editing-data-in-a-list)[Editing data in a list](https://jace.pro/post/2019-10-06-faster-with-servicenow/#editing-data-in-a-list)

You don’t have to go into each record to change the data.

- `CTRL` + smash and then double smash a cell to edit all selected rows for that column
- `SHIFT` + `↑` / `↓`, then double smash a selected cell to edit all selected rows

## [](#control-the-data-you-see-with-the-cog)[Control the data you see with the cog](https://jace.pro/post/2019-10-06-faster-with-servicenow/#control-the-data-you-see-with-the-cog)

- smash the cog to decide what columns you will see
- experiment with this as you can always reset

# [](#accessing-your-stuff-fast)[Accessing your stuff fast](https://jace.pro/post/2019-10-06-faster-with-servicenow/#accessing-your-stuff-fast)

- Drag a condition onto the left hand menu to add it to your favorites
- Ham sandwich menu has a create favorite option too that does the same from **list** and **record**
- Stars in the left hand menu appear if you hover, that will also add them to your favorites
- On the left hand menu in the star menu at the bottom is a pencil to edit all your favorites and their order

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[View this page on GitHub](https://github.com/jacebenson/jace.pro/tree/main/./src/posts/2019/2019-10-06-going-fast-in-servicenow.md).

[Going Fast in ServiceNow](https://jace.pro/blog/going-fast-in-servicenow/) [Jace Benson](https://jace.pro) ![Jace Benson](https://jace.pro/icon-512x512.png)

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*This content is from Jace Benson's ServiceNow and tech blog at jace.pro*
*Original post: https://jace.pro/blog/going-fast-in-servicenow/*