Serice Portal Record Producer Redirects

So the other day I was asked to set up the redirect from a record producer on the Service Portal. This was no problem in the past CMS, and the normal GUI.
The docs say it should just be a simple line of code like;

producer.url_redirect="";//for CMS and GUI redirects
producer.portal_redirect="?id=page";//for Service Portal redirects

However this does not work unless you modify the Instance Options (control-right click, to get to “Instance Options”).


This however is the same widget that renders your other catalog items and all of them will redirect too.

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Jace Benson
ServiceNow Developer

ServiceNow is my day job, JAMStack is my passion.