Quick Guide: Madrid

Here’s my take of whats new with Madrid


I was told these are things I should look at; image

Agent WorkspaceYep It’s here, it’s nice, g_form stuff works on it for mobile stuff
Agent Workspace ListsNot sure what to look at here
Agent Workspace Form ResizingNice?
Agent Workspace Contextual SearchLooking into what’s different
ATFLots of new features
ATF Smart SuitesSounds, intelligent
ATF Quick Start TestCould be improved
ATF Custom UI / Page InspectorInteresting and a nice addition
ATF Parameterized TestsLooks great
Virtual AgentExtra subscription
No-code designerIt’s pretty
Adv. Work AssignmentNot sure what this is
Service Portal Multiple KB and Catalog SupportNow that I have a work around I have to see if it’s worth undoing it for this
Store & Plugin UI UpdatesOnly impacts Admins, it’s nice
Mid Server - Now using JRESaving some \$ money
CMDB Query BuilderI’ll have to check it out
Flow DesignerBooo
Decision TreesBooo
New LogicBooo
New ActionsBooo
New APIBooo
Reporting on Running FlowsBooo
IntegrationHub - Adds SoapNice
IntegrationHub - Payload Builder
Mobile - new app on apple and play storeWhere? Not as of Jan 29
Mobile studioI still haven’t found it
Mobile offline capableNice…
Instance Security CenterI still think https://developer.servicenow.com/app.do#!/share/contents/7852853_security_best_practice_audit?v=3.02&t=PRODUCT_DETAILS was better, easier to follow
CloningCant test this on my pdi
Analytics hubnot sure I know this.

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Jace Benson
ServiceNow Developer

ServiceNow is my day job, JAMStack is my passion.