Going Fast in ServiceNow

Robert Fedoruk has been killing it with his content, and one of theses posts needs to be retold because it is, just that good.

Source: Youtube

I feel like this should be searchable and isn’t today. So I am making a post to share that content.

There’s a few things people should know to going fast. All the shortcuts, and accessing your stuff.

List Management

Right-click

Be bold and use your middle finger, to right-click on everything. This gives your access to the following actions; filter out

  • show matching
  • show before
  • show after
  • build a report

Use the monacle to search columns

This will load a textbox below each column, they work with text like so;

  • text defaults to starts with
  • =text is the exact match (case insensitive)
  • *text is the text contains

Jump around with breadcrumbs

You can change your filter fast by smashing the different parts of the breadcrumbs.

  • smash the chevron to remove the next specific filter
  • smash the part of the filter to remove all the parts right of it

Editing data in a list

You don’t have to go into each record to change the data.

  • CTRL + smash and then double smash a cell to edit all selected rows for that column
  • SHIFT + / , then double smash a selected cell to edit all selected rows

Control the data you see with the cog

  • smash the cog to decide what columns you will see
  • experiment with this as you can always reset

Accessing your stuff fast

  • Drag a condition onto the left hand menu to add it to your favorites
  • Ham sandwich menu has a create favorite option too that does the same from list and record
  • Stars in the left hand menu appear if you hover, that will also add them to your favorites
  • On the left hand menu in the star menu at the bottom is a pencil to edit all your favorites and their order

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Jace Benson
ServiceNow Developer

ServiceNow is my day job, JAMStack is my passion.