Browser Extensions for ServiceNow

This post is brought to you because of Kevin. Thanks Kevin!

Browser extensions are scary in my opinion when it comes to work. Some workplaces have rules (not really enforceable) where you are allowed to only download extensions used by hundreds of thousands of users.

There are legitimate reasons for this.

Now that I have that out of the way, let's talk about the extensions for Firefox and Chrome to help work in ServiceNow.

SN UtilsYes1Yes2Yes3Arnoud Kooi
SN ToolbeltYes4Yes5Yes6Mac Morning
SwissNowNoYes7NoŁukasz Krzaczkowski

Features we're comparing

There extensions have a lot of features so I'll be comparing all of them I can find;

✅ = Yes
❌ = No

FeatureSN ToolbeltSN UtilsSwissNow
Open Source
Tabs customizations
Docs and API searches
Node Switching
Links to many instancesConfigurable
Export Settings
Slash commands
Edit scripts in VS Code
Edit widgets in VS Code
Show technical names
Update set search
Updates List
Search tables
View Data
Search User by Id
Code Templates
Compare Records

SN Utils

Unfortunately I've never looked at this extension in depth until I started writing this post. With that being said, holy cow.

Arnoud, good job.

Some of the things I don't think should be in the extension but others, man I wish they were part of the platform.

I think the CTRL-S / CMD-S and CTRL-V / CMD-V should be something Servicenow Proper should add to the platform making them unneeded.

After comments added to this post it's clear to see slash commands can add any search including docs/api stuff. So I changed that to Sort of as they need to be configured.

SN Tool belt

I've been a fan of this repository for years now. It isn't the biggest project but was the only one I found to be open source when I first looked.

With that being said, it's all about giving you links to quickly jump around instances. I assume we all do that because I do that.


This is the only other extension I could find was this one.

This one is also about jumping around instances and as such has some nice links around them including a very handy compare function, however, I can't find the source. So I downloaded the .crx file and unzipped it. Looked around at the code for any odd calls but I didn't find any. So thats great.

Change Log

2019-12-01Changed SN Utils - Docs and API searches to yes (via /dev searchterm) was no.
2019-12-01Changed SN Utils - Links to many instances to configurable was no.


arnoudkooi commented on Dec 1, 2019

Great article Jace!

In SNU some of the features are accessible via slashcommands, like:
/docs <query> or /dev <query> for docs and api search.
You (or I) can add a own search source like :
jace;$0 Search Jace's documentation

Via /env acmedev you can open current page in instance acmedev.
(I need to look at the nested function, creating a slashcommand /acmedev doesn't work now)

Most of the features are explained in the K19 labguide or the newer in my Tweets
And of course the videos!

Regarding the risks of Extension, always good to be aware of this and make your own assessment. I'm keeping the permissions as tight as possible, resulting in rather low score at crxcavator.
The permissions I do ask are explained in the Privacy Disclaimer

jacebenson commented on Dec 1, 2019

Seems great, looking into this now makes me wish I did it more earlier.

macmorning commented on Jan 29, 2020

Hey Jace, thanks for the shout out.
As you can guess, with the Toolbelt extension I'm not trying to compete with Arnoud & team (tremendous work there!). It's mostly a navigation helper. I'm adding small features when I get the idea and the time, limiting them to what is doable without script injection, external framework nor update sets because we should avoid doing this on our clients [live] environments.
Anyhow, the project is on github and sndevs are most welcome to contribute with ideas, defects, and pull requests.