Browser Extensions for ServiceNow

This post is brought to you because of Kevin. Thanks Kevin!

Browser extensions are scary in my opinion when it comes to work. Some workplaces have rules (not really enforceable) where you are allowed to only download extensions used by hundreds of thousands of users.

There are legitimate reasons for this.

Now that I have that out of the way, let’s talk about the extensions for Firefox and Chrome to help work in ServiceNow.

ExtensionFirefoxChromeGithubAuthor
SN UtilsYes1Yes2Yes3Arnoud Kooi
SN ToolbeltYes4Yes5Yes6Mac Morning
SwissNowNoYes7NoŁukasz Krzaczkowski

Features we’re comparing

There extensions have a lot of features so I’ll be comparing all of them I can find;

Legend;
✅ = Yes
❌ = No

FeatureSN ToolbeltSN UtilsSwissNow
Chrome
FireFox
Open Source
Tabs customizations
Docs and API searches
Node Switching
Links to many instancesConfigurable
Export Settings
Slash commands
Edit scripts in VS Code
Edit widgets in VS Code
Show technical names
Update set search
Updates List
Search tables
View Data
Search User by Id
Code Templates
CTRL-S / CMD-S
CTRL-V / CMD-V
Compare Records

SN Utils

Unfortunately I’ve never looked at this extension in depth until I started writing this post. With that being said, holy cow.

Arnoud, good job.

Some of the things I don’t think should be in the extension but others, man I wish they were part of the platform.

I think the CTRL-S / CMD-S and CTRL-V / CMD-V should be something Servicenow Proper should add to the platform making them unneeded.

After comments added to this post it’s clear to see slash commands can add any search including docs/api stuff. So I changed that to Sort of as they need to be configured.

SN Tool belt

I’ve been a fan of this repository for years now. It isn’t the biggest project but was the only one I found to be open source when I first looked.

With that being said, it’s all about giving you links to quickly jump around instances. I assume we all do that because I do that.

SwissNow

This is the only other extension I could find was this one.

https://servicenowgems.com/2017/09/11/swissnow-chrome-extension/

This one is also about jumping around instances and as such has some nice links around them including a very handy compare function, however, I can’t find the source. So I downloaded the .crx file and unzipped it. Looked around at the code for any odd calls but I didn’t find any. So thats great.

Change Log

DateAction
2019-12-01Changed SN Utils - Docs and API searches to yes (via /dev searchterm) was no.
2019-12-01Changed SN Utils - Links to many instances to configurable was no.

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Jace Benson
ServiceNow Developer

ServiceNow is my day job, JAMStack is my passion.