A short review of sessions I looked up during Knowledge20
So Knowledge20 is a new experience for everyone, attendees and organizers. Everything has changed.
I want to first say I am amazed at the work ServiceNow did to make this event happen remotely when it was slated to be an in person event at no cost.
There's a lot of opportunity here for small and large partners to pick up leads where things were missed but not much was missed on the content. The way the content is fulfilled could have been better but over all it's been pretty great. I want to note the issues I had when trying to get to sessions up until this point.
A few things gained from this;
With all that being said, here's what I attended and my thoughts on those.
Building your reputation with Now Community - Robert Fedoruk and Mark Obee
Creating now community content that matters - Chuck Tomasi and Mark Obee
How does Chuck create impactful content? @6:40
Be Passionate About the topic, know your audience and what you want to say, and then find the right delivery channel for that.
If you're not passionate about the content. You will stop.
Consider why the audience should care. "What's in it for me?"
Structure your content that you want to hit so when you're creating it you don't miss a point.
Understand what's the topic, purpose and Call to action and other "typical presentation stuff Chuck isn't going to get into."
Think about the type of content, does it lend it self to be better made as a video, podcast, blog or tweet?
Advise to get started creating content
Participate in the community, be passionate about the content you want to write about.
Focus your content to fine point.
Think about ways to share the content in many places
Get feedback from trusted individual
Get started creating content - Mark Obee
I have a personal interest in this as I've written integrations with Sectigo and other Certificate authorities to end-to-end provision certificates. This seems to be just a tool to watch when certificates expire, not provisioning them.
How to make forms public on the service portal by Travis Toulson (CodeCreative)
maintonly ... This must have changed.
Upgrade faster, test smarter - By LH, when to use ATF
Guided Tours - By LH
Flow Designer - By LH
How did "experience evolve"
Now Experience UI Framework (JS Framework)
Now Experience Components (Library of 30+ components as of Orlando)
Now Experience UI Builder (drag and drop ui builder)
npm i @servicenow/cli
Demo @9:05 in the video (skip ahead)
now-cli projectcause he set up the 1-3 steps ahead of time
More info on the developer site...
Team Sopra Steria presenting [JetVet] - Vendor Risk Lookup tool with many api calls
Team World Class Wrackin' Cru presenting KICK: Key Items Crisis Kit Organize supply and demand in this pandemic
Team Volteoans presenting [Clinical Care Management(EMR)]
Team Extra Crispy Stimulus Package presenting Zoom: Extra Crispy - Zoom Apis to show words brought up
Team NewRocket presenting Reach Other notable mentions
Overview of now components
Deep Dive into current components
As of Orlando we have 36 components and more are to come in future releases those are all in these categories ;
Where to find out more
Link to video is now defunct... why, it makes no sense!
Notes about the lab
In the video It was discussed that ServiceNow may end up doing this officially but it's still a great learning exercise to see these new features;
DEVELOPER TIP: Commit comments should describe what was done, why it was done, and give context for you and other developers on the team an understanding of what is contained inside of the commit. Standardize the structure for Commit comments in your organization or team to ensure the Commit comments contain the details you need. In the example, the Commit comment begins with the initials of the developer committing the changes and describes the updates.
Sessions I didn't get a chance to look at but intend to. This post may be updated with notes if I get to them.
Common Service Data Model and APM - Accenture