Surveys are great, if they make them concise and to the point. Surveys What makes a great survey Keep it short, stupid Ask only questions that fulfill your end goal Construct smart, open-ended questions Ask one question at a time Make rating scales consistent Avoid leading and loaded questions Make use of Yes/No questions Get specific and avoid assumptions Timing is important Give them a bonus Ways of Surveying Immediate Feedback After an Event Regularly Scheduled Examples List of questions seen Most Common Survey Survey used after the close of an incident Survey used by ServiceNow internally Wordpress Minneapolis 2017 Upgrade Instance Survey Sources What Makes a Great Survey Keep it short, stupid Your biggest concern is being clear and concise, or in finding the shortest way to ask a question without muddying its intent.