Reporting to Platform Analytics

A few thoughts and resources.

What's the motivation to move to Platform Analytics from Reporting?

Is it because, reporting, doesn't work in Workspaces? Is that it?

Whatever the reason, ServiceNow customers have to move to Platform Analytics soon cause with Xanadu it's no longer what's shipped.

With that in mind I went on to try out this new-fangled tool to see what it's like and I have to say this. I'm not disappointed. Now you might be like, "Jace, are you already disappointed? Why?"

Let me tell you a story. It was 2007 and I was just a mere help desk agent. We had a defunct processes and weird use cases and I could just create a table, and add a few access controls and wow. A team had a place to work that didn't have versions and other problems. I didn't have to email a rep or ask the ServiceNow owning team "Can I please have a table?"

I could solve real problems quickly without a lot of fuss. It's been more than 10 years and now that same problem is met with a litany of questions, is this the right place, who needs to audit this, should we buy a product to solve this problem, who will support it. I get it. It's not the perfect tool for every job but it was a great place to start.

Now it's much more complicated. Low-code with complicated bindings and odd click-development is the route we're going. This isn't the reason for this blog. This blog is about how to try out the new reporting that, I repeat does not disappoint me. Hip-hip-freaking-yay.

First things first. You already have this in your PDI and probably work instance. You can flip a property and it will disable the the other reports (you can undo this too).

Change the property com.glide.par.unified_analytics.enabled to true and you're off to the races.

Try creating a new report, it's different.

Try creating a report from a list in Core UI, and Workspaces.

I was concerned this might break embedded forms, it doesn't seem to and those reports still look like they use the sys_report not the new ones.

This does break creating a report from an URL I've written about previously.

There's loads of videos on this topic. Here's a link to the Performance Analytics Office Hours playlist and some 5 minute videos answering common Platform Analytics Experience questions.

Kevin Milligna was telling me about a thing I totally missed, Platform Analytics Migration Center. This video should get you going on migrating from Reporting to Platform Analytics quickly (I'm sorry it's an hour long but, this starts at the demo and you can 2x for 30 minutes)

Also, I wanted to note that ServiceNow is using new words to describe the same things. So here's the list.

Let me know what you think on LinkedIn.