Career Profile
I work on web technogies every day with ambition to learn more about what makes the web work. I love working on new/new to me libraries and all things Javascript.
Experiences
Rewrote how server patching is evaluated from Servicenow
Automated the CSR and KEY file generation for certificates
Worked directly with end users to resolve support issues within ServiceNow
Pointed, accepted, worked and released functionality in 2 week sprints
Automated the request of thousands of server decoms using Jelly and later AngularJS
Automated the access requests for Foreman with REST
Upgraded the instance over multiple patches and versions (Helsinki->Jakarta)
Implemented Service Portal
Played a key role in helping to define, document, and improve existing and new ServiceNow development processes with a goal of increasing quality while making the team more efficient
Determined projects scope, functional requirements and a strategy that meets our customer's needs while satisfying scalability, reliability, performance, and resource constraints
Provided extensive troubleshooting and technical expertise in identifying issues that impact service delivery
Assisted in creating many integrations with many other teams using REST, SOAP, and custom processors in Service-now
Was a major technical contributor to the re-launch of the Service Catalog
Added integration to Puppet and SCCM to make our CMDB represent what Discovery couldn't get to
Measured ServiceNow's performance after two unscheduled outages
Created past metrics where possible to allow better insights into previous trends
Implemented a Aggregate API which allowed other teams to get more data with less calls (before the official Aggregate API was released)
Published three code bases on share.serivcenow.com. "Automagically linking to records in journaled fields", "ServiceCatalog Custom Rest Processor", and "Slack Integration"
Published three code bases on share.serivcenow.com. "Automagically linking to records in journaled fields", "ServiceCatalog Custom Rest Processor", and "Slack Integration"
Developed integrations between the ServiceNow and various supporting software solutions. Participated in presales scoping meetings to properly scope the estimated level of effort for client's integrations
Designed and develop integrations to meet the requirements of the client and ensure that the goals, objectives, and quality of project deliverables are met
Accountable to the quality delivery of all assigned integration engagements
Participated in presales scoping meetings to help the sales team properly scope the estimated level of effort for a potential client's integration
Worked with clients to understand and meet their data conversion needs
Was the onsite and primary integrations specialist for creating a fully automated end-to-end internal cloud offering leveraging the customers CHEF implentation, ServiceNow's Service Portfolio, and CMDB
Worked to move some integrations from a previous solution to APIGEE as a middle technology with ServiceNow on the other side
Provided guidance on technical matters to both the client and internal resources alike, created a collaborative environment that maintained scope and met all the objectives set by the statements of work
Worked with project sponsors and system administrators to customize ServiceNow to work for their organizations
Researched, diagnosed, documented and resolved technical issues
Enhanced incident, request, change, and survey management
Implemented service portfolio management
Imported knowledge from RightAnswers into ServiceNow
Assisted with Orchestration configuration
Created SOAP integration to oracle database to provision access
Created a tool to import thousands of Microsoft documents with images intact in the knowledge application
Managed Mediawiki installation
Earned ITIL v3 Foundations and ServcieNow Administration certifications