How to do reminders in ServiceNow

This has come up often enough that it merits a post. Reminders of sorts can be set up a four ways in ServiceNow. This is the pros and cons of each.

There's a four ways I know of doing this;

• Scheduled Report

• SLA Notifications

• Scheduled Job (much like incident auto close)

• Scheduled Events

Each of these have their pro's and con's, lets get into it.

Scheduled Report

Probably the easiest to set up as it requires a report, and a scheduled report.

Pro Con A Report, and Scheduled Report Occurs at the frequency it scheduled No coding required Less configurable No email template to set up Email is set based on report sharing

SLA Notifications

Pro Con No coding required Occurs at the frequency it scheduled Specific to tasks

Scheduled Job

Pro Con Requires Scheduled Job, Event, Notification Occurs at the frequency it scheduled Configurable due to coding Requires coding

Scheduled Events

Pro Con Triggers when it's supposed to Requires Event, Notification, Business Rules, and possibly it's own event queue Configurable Requires coding Requires managing the scheduled events if the date/time changes

Scheduled Flow Trigger

Pro Con Access be delegated using Scoped App and Flow Designer content filtering Delegates can reak havoc, shouldn't create them directly in prod.

Thansks @milligna!