Approvals for Knowledge and how they dont work

A few days ago Derek was asking about approvals, specifically approvals for Knowledge articles and why they don't work out of the box. It's weird and here I'll go through it. So it seems ServiceNow started to make this work out of the box but just never finished it. Here's the list of things they did;

• Workflow Knowledge - Approval Publish creates an approval

• A business rule called Approval Events (Non-Task) triggers an event for the state based on the table. So searching for kb_knowledge.approval.inserted comes up empty. Here's the code;

• No notification is built but you could just create a new one based on the template called change.itil.approve.role\Subject: ${sysapproval.sys_class_name} ${sysapproval} Approval Request\

• I'd probably start with something like this\Subject: ${document_id.short_description} ${document_id.number} Approval Request\

They made it really close. Just never finished it.

In any case, thanks Derek for the idea for the post.