Dawn Jurek has a great list of best practices that she keeps up todate.As much as I'd like to think that list will always exist, I've beenburnt before, so this is my copy.

Best Practices

Source: https://community.servicenow.com/community?id=community_blog&sys_id=6e7d6269dbd0dbc01dcaf3231f9619c0

ATF (Automated Test Framework)

• Best practices for using ATF 9/26/17

• How to avoid ATF testing failures 5/30/17

Development

• Best practices for using the Flow Designer 2/22/18

• Dictionary overrides---what they are and how to use them 7/24/17

• When running business rules, timing is everything 7/11/17

• Six ways to Improve the Performance of Client Scripts 6/21/17

• Properly deploy changes using Team Development 5/23/17

• How to keep variables from stepping on each other 3/17/17

• User account or service account? What to use for web service tasks 3/10/17

• Outsmart fickle networks, firewall changes, and down servers in your web services integration 2/24/17

• Why you should never use external iFrames - and the one exception to this rule 2/15/17

• How to clone to a target instance that has in-development applications 2/14/17

• Why you shouldn't develop on your production instance 1/17/17

• Annotate scripts and customizations with comments 12/20/16

HI

• Requesting assistance with quarterly patching or version upgrade changes 5/17/17

• The high importance of managing your company contacts on HI 5/1/17

• Adding new users in HI---the how and the why 4/24/17

HR Service Delivery

• The basics of integrating with SuccessFactors and other HR management systems 4/27/18

Information Technology & Business Management (ITBM)

• Agile 101---What is Agile development and why do you need it? 6/28/18

• PPM 101

• What is PPM, and why do you need it? 6/18/18

Information Technology Operations Management (ITOM)

• CMDB 101 - What is a configuration management database, and why do you need one?

• What is a configuration management database, and why do you need one? 4/13/18

• ITOM 101 - What is ITOM and why do I need it? 3/30/18

• Tips for implementing and troubleshooting Cloud Management 3/2/18

• Best practices for setting up Discovery schedules Best practices for setting up Discovery schedules 12/14/17

• Best practices for MID Server setup and tuning 11/9/17

Information Technology Services Management (ITSM)

• ITSM 101 - What is ITSM and why do you need it? 6/1/18

• Service Catalog in Kingston---podcast and best practices 2/8/18

• Best practices for a successful ITSM implementation 1/18/18

• Best practices for implementing the Problem Management application 1/11/18

• Best practice: Make the most of standard changes 12/18/17

• Best practices for implementing the Incident Management application 10/26/17

• Best practices for implementing the Change Management application 10/11/17

Platform

• Tips for streamlining ServiceNow upgrades - podcast and best practices 3/16/18

• Why you should give each of your sub-production instances its own unique look 4/12/17

• Set up currency properties correctly 4/6/17

• How do you plug in a plugin? The ins and outs of plugin activation 3/3/17

• Limit the Number of Users with the Admin Role 1/5/17

Forms

• Best practices for creating and editing forms 8/24/17

• Choosing the correct field type when building a form 6/9/17

Lists

• Best practices for configuring lists 9/11/17

• Where to avoid linking to a reference field when configuring a list 1/12/17

Tables

• Avoid issues when modifying shared fields in extended tables 3/29/17

• When to Create a New Table vs. When to Extend 1/28/17

Reporting and Performance Analytics

• Best practices for creating responsive dashboards 12/8/17

• Best practices for creating and sharing reports 8/11/17

Security Operations

• Leverage sightings searches to gauge and crush phishing and malware attacks 5/14/19

• How to get the Latest Security Operations and GRC Applications on Your Instance 3/25/19

• Getting started with Security Incident Response on the Now Platform 1/24/19

• 3 NEW features in Security Operations will change how you work in London 7/27/18

• Vulnerability Response 101---Understanding Vulnerability Response with ServiceNow 5/18/18

For more information:

• Links to all NOWsupport resources

• ServiceNow Customer Success Center

• Want product updates and answers to your questions? Check out our Deskside Chats video series! 11/9/18