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Outbound Email Examples - Might come in handy
Jace Benson
July 10, 2019
I am trying to keep a small list of emails I get from service-nowinstallations... this post is just that;
Email Examples
Survey 1
Subject: ServiceNow Customer Satisfaction Survey for [RECORD]
We would like to thank you again for being our customer.
Customer satisfaction is our priority, and we hope the solution to
incident [RECORD] has met your expectations.
Please grade our performance by clicking the link below to complete a
short survey. Every survey is acted upon and your input is vital.
Customer Satisfaction Survey
Thank you for your input.
Resolved by: [Resolvers Name]
Short description: [Short Description]
Survey 2
Subject: Survey invitation: New Survey on Customer Satisfaction Survey
You have been invited to take the survey: Customer Satisfaction
Survey.
Click here to take your survey: [Link to survey]
Unsubscribe | Notification Preferences
Record Commented
Subject: [Priority] [Record Class] Commented - [Company] - [Record]: [Short Description]
[Record Updated] [Priority] [Record Class]: [Record]
[Record Class]: [Record]
Priority: [Priority]
Short Description: [Short Description]
[Comments]
Steps to reproduce: [Steps to reproduce]
Business Criticality: [Impact]
Affected Users: [Quantity of users]
Start Date: [Start Date]
End Date: [End Date]
Click here to view [Record Class] [Record]
Sincerely, ServiceNow Customer Support
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