Hiding "Discuss" button on ServiceNow

The other day I needed to remove the “Discuss” button. This is an instance wide configuration.

Thankfully, others have written about this.

To do this we will be disabling the “Sidebar” feature. This is in the Application “Omni-Experience Standard Feature Set”, so you’ll need to set that to your application. I would also then create an update set to capture this work.

Then in the navigation filter, look for “Conversational Interfaces” and “Settings”.

This screen has it’s on navigation, look for “Sidebar”.

At the top is a “Activate” toggle, make it not blue, and save your changes.