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Tools I'm tracking
Jace Benson
October 06, 2024
Tools I'm tracking
Look, in the circles I run we all use ServiceNow, but sometimes, you want a solution that doesn’t have that same enterprise price. This is my note on what tools I've been dabbling with.
Tool | Custom Forms | Automation | Whose Database | Pricing for 100 users | Difference |
|---|---|---|---|---|---|
Yes | Yes | Theirs | Quote only | ||
Yes | Yes | Yours | $0-24/user/mo | Can be selfhosted for cost at your cost. | |
Yes | Yours | $0/user/mo | Makes money by serving ads. | ||
Yes | Theirs | $0/user/mo | |||
[Appsmith] | Yes | Yes | Theirs or Yours | $0-16*/user/mo | Appsmith charges by hours used per agent at $0.40/hr. |
Yes | Yes | Theirs or Yours | $5-$10/user/mo | Granular Access Controls only for Enterprise clients | |
Yes | Yes | Theirs or Yours | $5-50/user/mo | Can be selfhosted, which gives you different limits. | |
Yes | Yes | Theirs | $8-13/user/mo | ||
Zoho ManageEngine ServiceDesk Plus | Yes | Yes | Theirs | $13-67/user/mo | |
Yes | Yes | Theirs | $19-119/user/mo | ||
Yes | Yes | Theirs | $20-40/user/mo | Limited on Record count per "base" 50k-125k. | |
SolarWinds ServiceDesk | Yes | Yes | $39-99/user/mo | ||
Yes | Yes | Theirs | $55-115/user/mo | ||
Yes | Yes | Theirs | Quote only | ||
Yes | Yes | Quote only | |||
Yes | Yes | Quote only |
Names of things like ServiceNow
Middleware | Cron Jobs | Portals | Access | Reporting | |
|---|---|---|---|---|---|
ServiceNow | Business Rules, Flows, Workflow | Scheduled Jobs/Flows | Service Portal | ACLs, Before Query Business Rules | Platform Analytics |
ToolJet | Transformations | App | RBAC | ||
SpiceWorks | Ticket Rules | User Portals | Reports | ||
Appsmith | JS Objects, Actions | App | Granular Access Controls (GAC) | ||
Retool | Transformers | Workflows | App | RBAC | |
Jira | Automation Rules | Automation Rules | Customer Portal | Project Permissions | Jira Reports |
Zoho | Workflows | App/Portal | Role-Based Permissions | ||
Freshservice | Automations | Self-Service | Roles and Permissions | Reports | |
Airtable | Automations | Field & Table Permissions | Airtable Reporting | ||
SolarWinds ServiceDesk | Automation Rules | Time Based Automations | Self-Service Portal | Roles and Permissions | Reports & Analytics |
Zendesk | Triggers, Automations | Help Center, Web Widget | Custom Roles & Permissions | ||
BMC Helix ITSM | Business Rules, Workflow Orchestration | Self-Service Portal | RBAC, Permission Models | ||
Ivanti Service Manager | Workflows | Service Portal | Role-Based Access Control (RBAC) | ||
SysAid | Automations | Self-Service Portal | Role-Based Access Control (RBAC) | SysAid Reports |
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