| Section | Link |
|---|---|
| Flow Designer & IntegrationHub | https://youtu.be/GtAFuOgnfU8?t=594 |
| Function Fields | https://youtu.be/av8Azb6nOqE?t=925 |
| Agent Intelligence | https://youtu.be/av8Azb6nOqE?t=1292 |
| Email Digests | https://youtu.be/av8Azb6nOqE?t=1442 |
| Service Portal announcements | https://youtu.be/av8Azb6nOqE?t=1996 |
| Service Portal order guide widget | https://youtu.be/av8Azb6nOqE?t=2212 |
| Service Portal dynamic page titles | https://youtu.be/av8Azb6nOqE?t=2909 |
Flow Designer & IntegrationHub
ServiceNow® Flow Designer is a new Now Platform feature in the Kingston release.
Enable process owners to use natural language to automate approvals, tasks, notifications, and record operations without having to code. Use a single design environment to author flows and actions and manage flow executions.
Lower the barrier for automation and speed up development by creating an ecosystem of reusable content available to any flow. Reduce upgrade times and technical debt by replacing customized business logic with native Now Platform actions.
Agent Intelligence
ServiceNow® Agent Intelligence is a new Now Platform feature in the Kingston release.
Use machine-learning algorithms to set field values during record creation such as setting the incident category based on the short description. Train predictive models to act as an agent to categorize and route work based on your past record-handling experience.
Function Fields
ServiceNow® Function fields are a new Now Platform feature in the Kingston release.
All supported relational database management systems (RDBMS) provide a common set of built-in functions that can be used in SQL statements: string, mathematical, and so on. Function fields and function scripts let application developers and administrators use those functions in the platform in an integrated and familiar way without requiring any knowledge of SQL or RDBMS specifics.
Email Digests
Enable an email digest, a single email that summarizes the activity for a notification during a digest (time) interval that you specify. By enabling an email digest for a selected notification, you can reduce the number of emails received when associated records are frequently updated. Admins create the email digest format for a notification and control the digest intervals that users can choose when enabling a digest in their notification preferences.
Service Portal
ServiceNow® Service Portal product enhancements and updates in the Kingston release.
Service Portal is a portal framework that helps you build a mobile-friendly self-service experience.
Order Guide Widget
The order guides are available and decent with Service portal.
Font Awesome upgraded to 4.7
The Font Awesome library has been upgraded to version 4.7 and includes new icon names and syntax changes. If your Service Portal implementation includes custom use of the Font Awesome library, you may need to update icon names in your custom widgets.
Announcements
Use announcements to broadcast messages to Service Portal users.
Announcements can be displayed in an announcement banner or an announcement widget instance.
Announcements are active on new instances. To activate announcements after upgrade, activate the Service Portal Announcements (com.glide.service-portal.announcements) plugin.