Servicenow Learning

This post is a extension of this post. Below I go over the videos, and the interactive site.

Official Documentation

There’s 2 places that have this;

Foundations eLearning (videos)

There are 6 modules as part of the foundation course. You will get an introduction and overview of how to interact with and navigate through this Foundations course. It also covers on how to navigate using filters and breadcrumbs and what you can see and do as a System Administrator.

Both of these end up on the same videos as listed in sub sections.

User Experience

Getting Started

User Interface

Process User and Manager Capabilities

System Configuration

Service Catalog

IT Service Management

Community and Chat

Need to talk to someone, the community has people on it all the time. Also there’s a few unofficial chat systems in use.

Get a Developer Instance

So you can get your own instance to mess around from This is requirement for the Developer training courses.

Developer Training Courses (interactive)

Self-paced developer training modules are available with the ServiceNow Developer program. They are step-by-step, guides on how parts of the platform work.

Landing Page

This interactive course has things like;

YouTube Channels

Other Resources

Prepare for the certification

ServiceNow does offer classes for the certifications, I wrote about them on /certifications. But in short I’d suggest studying the appropriate blueprint;

CIS-ITSMCert. Impl. Specialist - ITSMBlueprint
CIS-SMCert. Impl. Specialist - Service MappingBlueprint
CIS-SAMCert. Impl. Specialist - Software Asset MgmtBlueprint
CIS-FMCert. Impl. Specialist - Fin. MgmtBlueprint
CIS-CSMCert. Impl. Specialist - CSM, Field Service MgmtBlueprint
CIS-HRCertified Implementation Specialist - Human ResourcesBlueprint
CIS-VRVulnerability ResponseBlueprint
CADCert. Application DeveloperBlueprint
*PLATFORMApplication Developer, Performance Analytics, Service Portal
*SEC-OPSSecurity Operations
*CIS-CLOUDCert. Impl. Specialist - Cloud Mgmt
*CIS-ITOMCert. Impl. Specialist - Discovery/Event
*CIS-PPMCert. Impl. Specialist - Project Portfolio Mgmt
*SEC-GRCGovernance Risk and C
*SEC-RMRisk Mgmt

* No Certification Documentation could be found, but it’s listed as if one exists on the Certification Guide.

Taking the certification

Update [July 1, 2018]: As of 7/1/2018, its stated you need to take the class prior to testing for the certification. However, the webassesor link still works and lists the classes for me.

ServiceNow uses onsite testing and at home testing. For the at home testing you’ll need a detached webcam.

At this time the cost is \$150 per certification.

The CSA and CAD certification has a 90 minute time limit. The rest have a 130 minute time limit.

Webassesor site to register

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Jace Benson
ServiceNow Developer

ServiceNow is my day job, JAMStack is my passion.