ServiceNow Learning

A kitten on a paver brick pawing at a plant growing through the seems of another paver brick

This post is a extension of this post. Below I go over the videos, and the interactive site.

Official Documentation

There's 2 places that have this;

Foundations eLearning (videos)

The foundations course covers six modules. You will get an introduction and overview of how to interact with and navigate through this Foundations course. It also covers on how to navigate using filters and breadcrumbs and what you can see and do as a System Administrator.

Both of these end up on the same videos as listed in sub sections.

User Experience

Getting Started

User Interface

Process User and Manager Capabilities

System Configuration

Service Catalog

IT Service Management

Community and Chat

Need to talk to someone, the community has people on it all the time.

Get a Developer Instance

You can get your own instance to mess around from This is required for the Developer training courses.

Developer Training Courses (interactive)

Self-paced developer training modules are available with the ServiceNow Developer program. They are step-by-step, guides on how parts of the platform work.

Landing Page

This interactive course seems to have these items;

YouTube Channels

Other Resources

Prepare for the certification

CSACertified System AdministratorBlueprint
CADCertified Application DeveloperBlueprint

ServiceNow has lots certifications now and they people interept them differently.
Ultimately they show the following about the person

* No Certification Documentation could be found, but it's listed as if one exists on the Certification Guide.

Taking the certification

Update [July 1, 2018]: As of 7/1/2018, its stated you need to take the class before testing for the certification. The webassesor link still works and lists the classes for me.

ServiceNow uses onsite testing and at home testing. For the at home testing you'll need a detached webcam.

The cost is $150 per certification.

The CSA and CAD certification has a 90 minute time limit. The rest have a 130 minute time limit.

Webassesor site to register