This has come up often enough that it merits a post. Reminders of sorts
can be set up a few ways in ServiceNow. This is just the pros and cons
of each.
So there's a few ways I know of doing this;
- Scheduled Report
- SLA Notifications
- Scheduled Job (much like incident auto close)
- Scheduled Events
Each of these have their pro's and con's, lets get into it.
Scheduled Report
Probably the easiest to set up as it just requires a report, and a
scheduled report.
Pro | Con |
---|---|
Only requires Report, and Scheduled Report | Only occurs at the frequency it scheduled |
No coding required | Less configurable |
No email template to set up | Email is set based on report sharing |
SLA Notifications
Pro | Con |
---|---|
No coding required | Only occurs at the frequency it scheduled |
Specific to tasks |
Scheduled Job
Pro | Con |
---|---|
Only Requires Scheduled Job, Event, Notification | Only occurs at the frequency it scheduled |
Very configurable due to coding | Requires coding |
Scheduled Events
Pro | Con |
---|---|
Triggers when it's supposed to | Requires Event, Notification, Business Rules, and possibly it's own event queue |
Very configurable | Requires coding |
Requires managing the scheduled events if the date/time changes |
Scheduled Flow Trigger
Pro | Con |
---|---|
Access be delegated using Scoped App and Flow Designer content filtering | Delegates can reak havoc, shouldn't really create them directly in prod. |
Thansks @milligna!