Reminders

This has come up often enough that it merits a post. Reminders of sorts can be set up a few ways in ServiceNow. This is just the pros and cons of each.

So there’s a few ways I know of doing this;

  • Scheduled Report
  • SLA Notifications
  • Scheduled Job (much like incident auto close)
  • Scheduled Events

Each of these have their pro’s and con’s, lets get into it.

Scheduled Report

Probably the easiest to set up as it just requires a report, and a scheduled report.

ProCon
Only requires Report, and Scheduled ReportOnly occurs at the frequency it scheduled
No coding requiredLess configurable
No email template to set upEmail is set based on report sharing

SLA Notifications

ProCon
No coding requiredOnly occurs at the frequency it scheduled
Specific to tasks

Scheduled Job

ProCon
Only Requires Scheduled Job, Event, NotificationOnly occurs at the frequency it scheduled
Very configurable due to codingRequires coding

Scheduled Events

ProCon
Triggers when it’s supposed toRequires Event, Notification, Business Rules, and possibly it’s own event queue
Very configurableRequires coding
Requires managing the scheduled events if the date/time changes

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Jace Benson
ServiceNow Developer

ServiceNow is my day job, JAMStack is my passion.