This has come up often enough that it merits a post. Reminders of sorts can be set up a few ways in ServiceNow. This is just the pros and cons of each.
So there's a few ways I know of doing this;
- Scheduled Report
- SLA Notifications
- Scheduled Job (much like incident auto close)
- Scheduled Events
Each of these have their pro's and con's, lets get into it.
Scheduled Report
Probably the easiest to set up as it just requires a report, and a scheduled report.
| Pro | Con |
|---|---|
| Only requires Report, and Scheduled Report | Only occurs at the frequency it scheduled |
| No coding required | Less configurable |
| No email template to set up | Email is set based on report sharing |
SLA Notifications
| Pro | Con |
|---|---|
| No coding required | Only occurs at the frequency it scheduled |
| Specific to tasks |
Scheduled Job
| Pro | Con |
|---|---|
| Only Requires Scheduled Job, Event, Notification | Only occurs at the frequency it scheduled |
| Very configurable due to coding | Requires coding |
Scheduled Events
| Pro | Con |
|---|---|
| Triggers when it's supposed to | Requires Event, Notification, Business Rules, and possibly it's own event queue |
| Very configurable | Requires coding |
| Requires managing the scheduled events if the date/time changes |