How to do reminders in ServiceNow

This has come up often enough that it merits a post. Reminders of sorts can be set up a few ways in ServiceNow. This is just the pros and cons of each.

So there's a few ways I know of doing this;

  • Scheduled Report
  • SLA Notifications
  • Scheduled Job (much like incident auto close)
  • Scheduled Events

Each of these have their pro's and con's, lets get into it.

Scheduled Report

Probably the easiest to set up as it just requires a report, and a scheduled report.

Pro Con
Only requires Report, and Scheduled Report Only occurs at the frequency it scheduled
No coding required Less configurable
No email template to set up Email is set based on report sharing

SLA Notifications

Pro Con
No coding required Only occurs at the frequency it scheduled
Specific to tasks

Scheduled Job

Pro Con
Only Requires Scheduled Job, Event, Notification Only occurs at the frequency it scheduled
Very configurable due to coding Requires coding

Scheduled Events

Pro Con
Triggers when it's supposed to Requires Event, Notification, Business Rules, and possibly it's own event queue
Very configurable Requires coding
Requires managing the scheduled events if the date/time changes