I was very lucky to get to go to Knowledge19. Now that it's over, before
I leave I want to jot down my thoughts. Of the labs, I attended I had no
technical difficulty with the WIFI or content. Others did, but somehow
not me.

Below I'll go over the parts I think notable.

Last year I went over the things to keep in mind, but here's a link to
the k18 post for a refresher.

This year was different in that I was a speaker about the Meetups I help
run. You can see the ones local to you

I got a lot out of this so I'll get the boring bits out of the way;


Looks like they used g2planet.com again and this year it was better than
last. This I thought was okay, but it could be improved. It also didn't
help that the schedule kept changing after I had been signed up for

Mobile App

This years app was much better. It could have been better but it worked
for its purpose.

Social Stuff

This was great. I had been invited out to two nights out and met a ton
of people. See
Twitter for
more details. Drai's party was pretty great. A bit loud, but that's
expected being a night club and all.

Things learned from networking

  • WeWork bought meetup.com and does free hosting for paid meetups
  • ServiceNow is upping Flow Designer free transactions to 1 Million
  • No one is happy with the new licensing model with Madrid
  • I found 14 unused #know19 passes this year. Next year I'm going to
    try to do something with that.
  • The hackathon is a great place to learn a new feature but it's not a
    hackathon. They expect you to have the app prebuilt before you get


CCW1630 Extension points: How to get other developers to improve your app

@pheedbaq is the man behind this lab. It was really well done. He had us
update a bike borrowing application. I don't think I can properly
explain this but, in short this is what I think it is. A better way to
let others replace code in a scope.


On-demand Library URL

CCB1089 Making the most of the ServiceNow MID Server

This was amazing and performed by Mark Scott. I'm not sure how much he
practiced it, but he came off like a pro. This talk checked all the
boxes in my opinion.

It was Entertaining, Educational, and Actionable. Not to mention he used
R to determine if a photo is a hotdog or not a hotdog just like they did
in Silicon Valley on HBO.

In my opinion this was the best session I went to. (If you all have a
recording of this on YouTube let me know and I'll add a link.)

On-demand Library URL

CCB1419 ServiceNow Developer Meetup and community Building

This was a really open discussion between Andrew Barnes,
Lily Li,
Todd Volpe,
Melhem El-Achkar,
and Fernando Luiz Goulart.

It was great. We all introduced ourselves and talked about the struggles
and the best way to do things in the meetup. I had been due to talk on
the 1st floor 1/2 way through this talk. One of the attendees followed
me down and I met her after my talk. She's from Mexico and wants to have
one in her area. I hope it starts up. I'd love to go and see it happen.

BRE1340 - A city in the cloud: How Minneapolis is driving digital transformation on the Now Platform

I lived in Minneapolis and know the speaker and some of the developers
who did a lot of the work featured in this talk.

I just have this to say about the talk. Gina F. did a great job! I loved
the slide where you could here her passion for the city.

Also all the business problems they solved were amazing.

On-demand Library URL

CCDT0335 - Influence and learn by running a local developer Meetup

I had practiced this talk a few times and was fortunate enough to have a
lot of support in the audience. Thanks;

Lida, Jarod M, Anna Baker, Casey, Kevin Karyadi, Will Weaver, Stephen
Phayre., and Andrew Colson

I ran too fast but there were plenty of time for questions and there
were a number of great questions.

On-demand Library URL

CCW1547 -- Full-stack adventures in ServiceNow-land: part one

This lab was a large lab. A lot of content to make your way through.
However it is a lab where you make end to end peer review application.


On-demand Library URL

CCB0433 Under the hood of Flow Designer and IntegrationHub with the engine developers

I've been a big advocate that instead of flow designer ServiceNow should
have improved the workflow engine. With that being said that isn't

  • Don't use gs sleep
  • Don't do looping delay anti patterns
  • Understand that flows aren't versioned like workflows

Labs I need to check out yet

CCDT1827 Advanced GlideRecord Techniques

On-demand Library URL

LAB1413 Quickly implement an awesome walk-up service channel for improved employee experience


On-demand Library URL

LAB1542 Probe to pattern migration


On-demand Library URL