First, I have to say, thank you @paige for making me aware. I really appreciate you and this info.
can be really helpful and powerful. You can use them help users enter the
right information and users can turn them off when they feel comfortable.
The other day on slack I think Paige mentioned they just flat out do not work on service portal. This is a real shame.
There’s three things here;
- No where does it say it’s not supported on service portal. Not on the
Form Annotation link above, not on the page specifically about the form
- There’s no options on the widget to set to allow them.
- They aren’t on the new Agent Workspaces either.
Don’t believe me. Okay. Here’s a short video showing the
record with annotations of html and plain text working in UI16, not working
on the Service Portal.
So when people are making new fields, or showing fields on forms and might want to show what things are for what, is the expectation to move these informational messages to guided tours? But that seems less available, meaning it isn’t easily toggled on and off.
Now I’d love to just add this functionality back, but it seem the more and more we as developers add to this platform, the more and more ServiceNow takes away from it. With that I highly encourage you to open a HI ticket if you use annotations and ask pointed questions that have easy and direct answers.
Ha, I was even able to make a preloaded form with some text for you, but you have to already be logged in.
Further Reading: Community post from 2016 by mdobner