Technow Quebec Review

The team presenting this noted that slides had a price tag indicating if something was effectively platform, or "extra". I'll denote this in the title with a 💲 emoji.

This aired on Jan. 26th, and will be available in video sometime in March.

UI Builder

• Lots of things in here, but just check the LCHH video

Data Classification

• Categorize fields as PII, internal, restricted, confidential
• Quickly report on field categorization for regulatory compliance
• Manage fields via REST and script APIs

Now Platform foundation enhancements

• Office 365 integration
• Embedded Help Panel
• User on-boarding walkthroughs

AI Search

• Via the acquisition from Attivio.
• This is everywhere. Service portal, workspaces, mobile, etc.

Process Optimization 💲

• This shows a kind of diagram of how work is actually done in the platform.
• Part of ITSM Enterprise and CSM Enterprise packages.

Virtual Agent enhancements 💲

• Guided set up with topic recommendations
• Advanced authoring tools
• Automatically resolve incidents, actionable notifications, and password reset

NLU Workbench

• This replaces the "Model Builder".
• Support for 13 more languages (now at 16 total).
• Ability to add vocabulary sources to be referenced by models

Regression Framework 💲

Uses machine learning to estimate a value. e.g.
If we have 100 things done what will the time be for the 101st item.

Any prof or ent. package as part of artificial intelligence

Natural Language Query NLQ 💲

NLQ is officially released with Quebec.
This is nice as you can ask ServiceNow is common language for things.

E.g. How many P1's were logged last month? Should build a report showing incident.priority=1^sys_created_on=LastMonth

Performance Analytics enhancements 💲

• PA Capabilities now availabe on workspaces
• PA now supports flexible calendars (e.g. fiscal not matching standard calendar)

Reporting enhancements

• Quick calculations on specific fields
• Tailor reporting to highlight what's important
• Design dynamic reports with response to questions stored on the catalog

Mobile Experience enhancements

(Jace's note what app does this apply to? You all have 4!)

• Added AI Search
• Added Deeplink capability to apps
• Cards now can have actionable buttons

Mobile Agent enhancements

• Saved Views, favorite mobile screens for quicker access
• Field Service surveys online and offline
• Native Knowledge KB articles

Mobile Developer Tool Enhancements

• Mobile Card builder. You can make your own cards now instead of using the pre-made designs
• UI Rules, Apply field value calculations and UI Styling to UI elements
• Impersonate Users

App Engine Studio (AES) 💲 (Store release)

Not really gone into, will be topic in March TechNow.

Not available in PDI's yet.

IntegrationHub enhancements 💲

• "Simplify inbound integrations with REST API trigger"
• Remote Process Sync allows for better ebonding (by-directional) integrations
• Perform data mapping with modern UX for codeless ETL
• Retrieve date easily with JDBC data stream
• Send one or more files to your instance over SFTP
• Choose specific MID server for your integration

Flow Designer enhancements

• UX improvements to help citizen developers
• Record Producers can now be submitted via Flow designer with variables
• Flow level variables now exist (akin to workflow scratchpad)

Email enhancements

• Parse email replies with per domain separators that also support regex
• Notification common content (available to notification, and other communication channels e.g. slack, va)

App Studio enhancements

• Some store apps can be customized (depends on app author's settings in app)
• Some ServiceNow apps can also be customized (depends same as above)

Dev @ Scale

• APIs to install modify and rollback your changes

Script Tracer

• Server side script debugging improvements

Instance Scan

• Scan your instance for problems with code/configuration
• Been in the works since 2012
• Allows for custom checks to be added