Technow Quebec Review

The Technow crew reviews Quebec's features

These are my notes from the Technow Quebec Review

Technow Quebec Review

The team presenting this noted that slides had a price tag indicating if something was effectively platform, or "extra". I'll denote this in the title with a ๐Ÿ’ฒ emoji.

This aired on Jan. 26th, and will be available in video sometime in March.

UI Builder

  • Lots of things in here, but just check the LCHH video

Data Classification

  • Categorize fields as PII, internal, restricted, confidential
  • Quickly report on field categorization for regulatory compliance
  • Manage fields via REST and script APIs

Now Platform foundation enhancements

  • Office 365 integration
  • Embedded Help Panel
  • User onboarding walkthroughs

AI Search

  • Via the acquisition from Attivio.
  • This is everywhere. Service portal, workspaces, mobile, etc.

Process Optimization ๐Ÿ’ฒ

  • This shows a kind of diagram of how work is actually done in the platform.
  • Part of ITSM Enterprise and CSM Enterprise packages.

Virtual Agent enhancements ๐Ÿ’ฒ

  • Guided set up with topic recommendations
  • Advanced authoring tools
  • Automatically resolve incidents, actionable notifications, and password reset

NLU Workbench

  • This replaces the "Model Builder".
  • Support for 13 more languages (now at 16 total).
  • Ability to add vocabulary sources to be referenced by models

Regression Framework ๐Ÿ’ฒ

Uses machine learning to estimate a value.
e.g. If we have 100 things done what will the time be for the 101st item.

Any prof or ent. package as part of artifical intelligence

Natural Language Query NLQ ๐Ÿ’ฒ

NLQ is officialy released with Quebec.
This is nice as you can ask servicenow is common language for things.

E.g. How many P1's were logged last month? Should build a report showing incident.priority=1^sys_created_on=LastMonth

Performance Analytics enhancements ๐Ÿ’ฒ

  • PA Capabilities now availabe on workspaces
  • PA now supports flexible calendars (e.g. fiscal not matching standard calendar)

Reporting enhancements

  • Quick calculations on specific fields
  • Tailor reporting to highlight what's important
  • Design dynamic reports with response to questions stored on the catalog

Mobile Experience enhancements

(Jace's note what app does this apply to? You all have 4!)

  • Added AI Search
  • Added Deeplink capability to apps
  • Cards now can have actionable buttons

Mobile Agent enhancements

  • Saved Views, favorite mobile screens for quicker access
  • Field Service surveys online and offline
  • Native Knowledge KB articles

Mobile Developer Tool Enhancements

  • Mobile Card builder. You can make your own cards now instead of using the pre-made designs
  • UI Rules, Apply field value calculations and UI Styling to UI elements
  • Impersonate Users

App Engine Studio (AES) ๐Ÿ’ฒ (Store release)

Not really gone into, will be topic in March TechNow.

Not available in PDI's yet.

IntegrationHub enhancements ๐Ÿ’ฒ

  • "Simplify inbound integrations with REST API trigger"
  • Remote Process Sync allows for better ebonding (by-directional) integrations
  • Perform data mapping with modern UX for codeless ETL
  • Retireve date easily with JDBC data stream
  • Send one or more files to your instance over SFTP
  • Choose specific MID server for your integration

Flow Designer enhancements

  • UX improvements to help citizen developers
  • Record Producers can now be submitted via Flow designer with variables
  • Flow level variables now exist (akin to workflow scratchpad)

Email enhancements

  • Parse email replies with per domain sepeators that also support regex
  • Notification common content (available to notification, and other communication channels e.g. slack, va)

App Studio enhancements

  • Some store apps can be customized (depends on app author's settings in app)
  • Some ServiceNow apps can also be customized (depends same as above)

Dev @ Scale

  • APIs to install modify and rollback your changes

Script Tracer

  • Server side script debugging improvments

Instance Scan

  • Scan your instance for problems with code/configuration
  • Been in the works since 2012
  • Allows for custom checks to be added