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Certifications SN Offers
Jace Benson
April 10, 2018
After hearing about how certifications are changing I read up on it some. I found the site confusing, so I made this post to put the useful thoughts together.
As of 7/1/2018 you're need to take a class to register for the exams according to this pdf Old version SN FAQ.
I was looking for a list of the certifications SN offers. As of today this is all I can find. Here's my sources;
Cert | Description | Blueprint | Path |
|---|---|---|---|
CSA | Certified System Administrator | ||
CIS-ITSM | Certified Implementation Specialist - IT Service Management | ||
CIS-SM | Certified Implementation Specialist - Service Mapping | ||
CIS-SAM | Certified Implementation Specialist - Software Asset Management | ||
CIS-FM | Certified Implementation Specialist - Finacial Management | ||
CIS-CSM | Certified Implementation Specialist - Customer Service Management | ||
CIS-HR | Certified Implementation Specialist - Human Resources | ||
CIS-VR | Certified Implementation Specialist - Vulnerability Response | ||
CIS-APM | Certified Implementation Specialist - Application Portfolio Mgmt | ||
CIS-CM | Certified Implementation Specialist - Cloud Management | ||
CIS-D | Certified Implementation Specialist - Discovery | ||
CIS-EM | Certified Implementation Specialist - Event Management | ||
CIS-FSM | Certified Implementation Specialist - Field Service Management | ||
CIS-PPM | Certified Implementation Specialist - Project Portfolio Management | ||
CIS-RCI | Certified Implementation Specialist - Risk and Compliance | ||
CIS-SIR | Certified Implementation Specialist - Security Incident Response | ||
CIS-VRM | Certified Implementation Specialist - Vendor Risk Management | ||
CAD | Certified Application Developer |
* No Certification Documentation could be found, but it's listed as if
one exists on the Certification Guide - locally incase SN updates/takes down original.
Learning Resources
A post was made about why training is mandatory. I can't find my source but some folks have said
@NOWsupport Why are certificates for all things changing to a "you must take a class to test" method on 7/1/2018 for #servicenow certs? - Jace Benson 👨💻⚙️ (@jacebenson) June 29, 2018
We’ve found that knowledge & experience gained in the classroom is critical for success in these roles - both on projects and in the pass rates of exams. Here are some details that may help: https://t.co/hbASiiqqqd - Now Support (@Nowsupport) July 3, 2018
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