Certifications SN offers

After hearing about how certifications are changing I read up on it some. I found the site confusing, so I made this post to put the useful things together.


UPDATE [July 1, 2018]: As of 7/1/2018 you’re need to take a class to register for the exams according to this pdf.

I was looking for a list of the certifications SN offers. As of today This is all I can find. Here’s my sources;

CIS-ITSMCert. Impl. Specialist - ITSMBlueprint
CIS-SMCert. Impl. Specialist - Service MappingBlueprint
CIS-SAMCert. Impl. Specialist - Software Asset MgmtBlueprint
CIS-FMCert. Impl. Specialist - Fin. MgmtBlueprint
CIS-CSMCert. Impl. Specialist - CSM, Field Service MgmtBlueprint
CIS-HRCertified Implementation Specialist - Human ResourcesBlueprint
CIS-VRVulnerability ResponseBlueprint
CADCert. Application DeveloperBlueprint
*PLATFORMApplication Developer, Performance Analytics, Service Portal
*SEC-OPSSecurity Operations
*CIS-CLOUDCert. Impl. Specialist - Cloud Mgmt
*CIS-ITOMCert. Impl. Specialist - Discovery/Event
*CIS-PPMCert. Impl. Specialist - Project Portfolio Mgmt
*SEC-GRCGovernance Risk and C
*SEC-RMRisk Mgmt

* No Certification Documentation could be found, but it’s listed as if one exists on the Certification Guide locally incase SN updates/takes down original.

Learning Resources


ClassCost (USD)
Servicenow Fundamentals2095
Servicenow Platform Implentation2995
Scripting in Servicenow Fundamentals2095
Discovery Fundamentals2095
Service Mapping Fundamentals2095
IT Service Management Fundamentals1595
Governance, Risk, and Compliance (GRC) Fundamentals1595
Security Operations Fundamentals1595
Customer Service Management (CSM) Fundamentals1595
Human Resources (HR) Fundamentals1595
Financial Management Fundamentals1595
Event Management Fundamentals1595
Cloud Management Fundamentals2095

A post was made about why training is mandatory. I can’t find my source but some folks have said

@NOWsupport Why are certificates for all things changing to a “you must take a class to test” method on 7/1/2018 for #servicenow certs?

— Jace Benson Jun 29, 2018

We’ve found that knowledge & experience gained in the classroom is critical for success in these roles - both on projects and in the pass rates of exams. Here are some details that may help: (link: http://bit.ly/2lPYj9C) bit.ly/2lPYj9C

— ServiceNow Support Jul 3, 2018

A great disc. about #servicenowdev on the sndevs slack about #certifications.
Some people piped up about the changes applied mid 2018. So I had an idea for a poll. What would the ideal pricing model be?

— Jace Benson Jun 16, 2019

cert+delta(class rec.)20%
Follow Salesforce Model40%
Follow Comptia Model20%
10 votes

Prospective #servicenow employers, what do you find more telling of a quality applicant? #servicenowdev. If it’s something else, reply to this.

— Jace Benson Jul 1, 2019

SN Certification17%
A bunch of side-projects83%
29 votes

With all this being said, I also did some quick math;

When2018 Cost 12019 Cost 12018 Cost 752019 Cost 75
Class Cost02,00002,000
Total Class Cost018,00001,350,000
Exam Cost150150150150
Total Exam Cost4501,35033,750101,250
Maintenance Cost (every 3 releases)01000100
Total Maintenance Cost0900067,500

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Jace Benson
ServiceNow Developer

ServiceNow is my day job, JAMStack is my passion.