After hearing about how certifications are changing I read up on it some. I found the site confusing, so I made this post to put the useful thoughts together.
Certifications
As of 7/1/2018 you're need to take a class to register for the exams according to this pdf Old version SN FAQ.
I was looking for a list of the certifications SN offers. As of today this is all I can find. Here's my sources;
| Cert | Description | Blueprint | Path |
|---|---|---|---|
| CSA | Certified System Administrator | CSA Blueprint | CSA |
| CIS-ITSM | Certified Implementation Specialist - IT Service Management | CIS ITSM Blueprint | ITSM |
| CIS-SM | Certified Implementation Specialist - Service Mapping | CIS SM Blueprint | SM |
| CIS-SAM | Certified Implementation Specialist - Software Asset Management | CIS SAM Blueprint | SAM |
| CIS-FM | Certified Implementation Specialist - Finacial Management | CIS FM Blueprint | |
| CIS-CSM | Certified Implementation Specialist - Customer Service Management | CIS CSM Blueprint | CSM |
| CIS-HR | Certified Implementation Specialist - Human Resources | CIS HR Blueprint | HR |
| CIS-VR | Certified Implementation Specialist - Vulnerability Response | CIS VR Blueprint | VR |
| CIS-APM | Certified Implementation Specialist - Application Portfolio Mgmt | CIS APM Blueprint | APM |
| CIS-CM | Certified Implementation Specialist - Cloud Management | CIS CM Blueprint | CM |
| CIS-D | Certified Implementation Specialist - Discovery | CIS Discovery Blueprint | Discovery |
| CIS-EM | Certified Implementation Specialist - Event Management | CIS Event Management Blueprint | EM |
| CIS-FSM | Certified Implementation Specialist - Field Service Management | CIS FSM Blueprint | FSM |
| CIS-PPM | Certified Implementation Specialist - Project Portfolio Management | CIS PPM Blueprint | PPM |
| CIS-RCI | Certified Implementation Specialist - Risk and Compliance | CIS RCI Blueprint | RCI |
| CIS-SIR | Certified Implementation Specialist - Security Incident Response | CIS SIR Blueprint | SIR |
| CIS-VRM | Certified Implementation Specialist - Vendor Risk Management | CIS-VRM Blueprint | VRM |
| CAD | Certified Application Developer | CAD Blueprint | CAD |
* No Certification Documentation could be found, but it's listed as if
one exists on the Certification Guide - locally incase SN updates/takes down original.
Learning Resources
A post was made about why training is mandatory. I can't find my source but some folks have said
@NOWsupport Why are certificates for all things changing to a "you must take a class to test" method on 7/1/2018 for #servicenow certs?
— Jace Benson 👨💻⚙️ (@jacebenson) June 29, 2018
We’ve found that knowledge & experience gained in the classroom is critical for success in these roles - both on projects and in the pass rates of exams. Here are some details that may help: https://t.co/hbASiiqqqd
— Now Support (@Nowsupport) July 3, 2018