Going Fast in ServiceNow

Robert Fedoruk has been killing it with his content, and one of theses posts needs to be retold because it is, just that good.

Source: Youtube

Tired of only the pros knowing how work fast in #ServiceNow. In < 5 minutes, learn to pinpoint stuff most relevant to you, and bookmark it for later. - Rob (@rfedoruk) October 1, 2019

I feel like this should be searchable and isn't today. So I am making a post to share that content.

There's a few things people should know to going fast. All the shortcuts, and accessing your stuff.

Be bold and use your middle finger, to right-click on everything. This gives your access to the following actions;
filter out

  • show matching

  • show before

  • show after

  • build a report

This will load a textbox below each column, they work with text like so;

  • text defaults to starts with

  • =text is the exact match (case insensitive)

  • *text is the text contains

You can change your filter fast by smashing the different parts of the breadcrumbs.

  • smash the chevron to remove the next specific filter

  • smash the part of the filter to remove all the parts right of it

You don't have to go into each record to change the data.

  • CTRL + smash and then double smash a cell to edit all selected rows for that column

  • SHIFT +  / , then double smash a selected cell to edit all selected rows

  • smash the cog to decide what columns you will see

  • experiment with this as you can always reset

  • Drag a condition onto the left hand menu to add it to your favorites

  • Ham sandwich menu has a create favorite option too that does the same from list and record

  • Stars in the left hand menu appear if you hover, that will also add them to your favorites

  • On the left hand menu in the star menu at the bottom is a pencil to edit all your favorites and their order

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