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Going Fast in ServiceNow
Robert Fedoruk has been killing it with his content, and one of theses posts needs to be retold because it is, just that good.
Source: Youtube
Tired of only the pros knowing how work fast in #ServiceNow. In < 5 minutes, learn to pinpoint stuff most relevant to you, and bookmark it for later. - Rob (@rfedoruk) October 1, 2019
I feel like this should be searchable and isn't today. So I am making a post to share that content.
There's a few things people should know to going fast. All the shortcuts, and accessing your stuff.
Be bold and use your middle finger, to right-click on everything. This gives your access to the following actions;
filter out
show matching
show before
show after
build a report
This will load a textbox below each column, they work with text like so;
text
defaults to starts with=text
is the exact match (case insensitive)*text
is the text contains
You can change your filter fast by smashing the different parts of the breadcrumbs.
smash the chevron to remove the next specific filter
smash the part of the filter to remove all the parts right of it
You don't have to go into each record to change the data.
CTRL
+ smash and then double smash a cell to edit all selected rows for that columnSHIFT
+↑
/↓
, then double smash a selected cell to edit all selected rows
smash the cog to decide what columns you will see
experiment with this as you can always reset
Drag a condition onto the left hand menu to add it to your favorites
Ham sandwich menu has a create favorite option too that does the same from list and record
Stars in the left hand menu appear if you hover, that will also add them to your favorites
On the left hand menu in the star menu at the bottom is a pencil to edit all your favorites and their order
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