Integrations Flow

There are a few things I always think should be considered when using a workflow.

I'm recalling this from memory and this is old and could be updated for Scripted Rest APIs and such, but Just want to get this out here.

Flow Decisions

That is really verbose but really all you need to know is what your doing, and what is preferred like so;

Flow Decisions

Generally if you are doing a "one time" import, it is almost always easiest to do a file import, however, sometimes, a database connection is better, really its the same work. You'll set up a import table, and a transform map.

If you are setting up a recurring import like from the stock market or some weather source the following questions have to be asked;

What triggers this data coming into ServiceNow

  • If what triggers this data is an interval, then it's just a matter of making a scheduled job/workflow that runs on that interval.
  • If what triggers this data is an action, like a major change is created, then it's a matter of running the code triggered from that update. I'd do this by registering an event, and then in the business rule, triggering said event. Then create a script action to actually make the web service call (via a script include). This might seem like a lot of extra things, but by abstracting this, it's much easier to test.
  • If the trigger is a task getting closed in certain state, you can try to disable rules to allow you make these changes, or you can just trigger the event.

What data comes into ServiceNow, a full pull or just what's requested

  • If the data that comes into ServiceNow is an individual record, it probably makes the most sense to do a outbound web service call like a REST or SOAP Call, that response you get back will have to be parsed and then dealt with. I'd recommend dealing with it on a transform table because then you can just deal with the data and massage it like any other imported data.
  • If the data that comes into ServiceNow is a full set of the data, it probably doesn't make sense to do it over a web service, as those are generally paginated and that can be a pain to deal with, ideally, you would have read access to their database, and you can pull it in.
  • If not, the next best thing would be if they can prepare a single file for you to parse that you can read hosted some place. If that's not feasible, I'd then look into the possibility of them pushing the data to you.