Service Portal - Ticket Assignments

A widget to allow watch lists updates

A widget to allow watch lists updates

I created a ticket assignments and wanted to share that code. Should work on any instance unless you have a business rule blocking the update.

SP Ticket assignments

//Client Script
function() {
/* widget controller */
var c = this;
}
//Server Script
(function() {
/* populate the 'data' object */
/* e.g., data.table = $sp.getValue('table'); */
var gr = $sp.getRecord();
data.canRead = gr.canRead();
data.table = gr.getTableName();
if (!data.canRead || gr.getTableName() != 'sc_req_item') {
return;
}

data.sc_task = [];
var sc_task = new GlideRecord('sc_task');
sc_task.addQuery('request_item', gr.getValue('sys_id'));
sc_task.addQuery('active','true');
sc_task.orderByDesc('sys_created_on');
sc_task.query();
data.sc_task_query = sc_task.getEncodedQuery();
while(sc_task.next()){
var label = '';
var assignment = '';
if(sc_task.assignment_group != ''){
assignment = sc_task.getDisplayValue('assignment_group');
} else {
assignment = sc_task.getDisplayValue('assigned_to');
}
data.sc_task.push({
number: sc_task.getValue('number'),
assignment: assignment,
link: '?id=ticket&table=sc_task&sys_id=' + sc_task.getValue('sys_id')
})
}
})();
<!--Template-->
<div ng-if="data.canRead && data.sc_task.length>0 && data.table == 'sc_req_item'" class="panel b">
<div class="panel-heading bg-primary">
<span ng-if="true" >Task Assignments</span>
</div>
<div class="panel-body">
<table class="table">
<thead>
<tr>
<th>Assignment</th>
<th>Task</th>
</tr>
</thead>
<tbody>
<tr ng-repeat="task in data.sc_task">
<td></td>
<td><a href=""></a></td>
</tr>
</tbody>
</table>
</div>
</div>