Now Community ... stats okay, its a big and busy community.
Meetups (this developer meetups?)
Wants access to access to ServiceNow experts, blueprints for success that will help them
Sept 2019 NowLearning was released. Over 600k courses completed.
Catalog of NowLearning content is just getting added too, so the catalog is only going to get bigger and bigger as time continues.
Other Sites to help
Now support portal
Now support mobile app
Calls to action
Visit the Customer Success Center
Get involved of "Success experiences"
learn about success services
Jace's take. Community is big, you can get a lot from local events like the ServiceNow User Groups, and meetups. You can encourage people to use NowLearning to up their skills. However, ultimately, they recommended to buy success services from ServiceNow.
Crazy 8's is a brainstorming exercise that challenges people to sketch 8 distinct ideas in 8 minutes. The goal is to push beyond your first idea, and generate a wide variety of solutions to any challenge.
When you use these? Early on in the ideation process. Or anytime you are stuck on a problem.
At ServiceNow they typically do it here;
Conducting Crazy 8's
Gather Stakeholders. Anyone invested in the project. Crazy 8's session can dbe done alone, it's best with 3-4 people.
Review previous activities. A good way to get the team aligned is to review some of the projects past activities.
Understand the problem. Have key stakeholders deliver the problem.
Warm up. Allow the team to do some research and walk through existing solutions to similar problems.
Use Prompters. Share a few prompter ideas for people who have a hard time thinking through 8 variations.
Collate materials. Sheet of paper for each stake holder, pens, and a way to track time. Digitally, Video conf. with google slides.
During the session
Fold paper into 8 segments (first in 4 parts, then in half.)
Set the timer 60 seconds per segment (8 minutes total)
Participants sketch on the first segment until the timer dings. Then they move the next until all 8 segments have been filled.
Have participants Explain ideas individually.
Give participants a set number of votes on for things they like e.g. green dots.
Give participants a set number of votes on for things they dislike e.g. red dots.
As a team discuss where the ideas coalesced
Story board the workflows
Add more details to the better ideas
Build out prototypes
Consider a second crazy 8's session with a different group