Difference between ${URI} and ${URI_REF}
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All this talk about notifications had me poking around and I learned about using ${URI_REF} instead of ${URI}. It’s magical.
${URI_REF}creates a link to the current record using the records display value. It’s essentially… the same as;var link = 'https://'; link += gs.getProperty('instance_name'); link += '.service-now.com/'; link += current.getLink(); var display = current.getDisplayValue() template.print('<a href="' + url + '">' + display + '</a>');${URI}creates a link to the current record using the text “Link”.