Do you need a CI and not the matched Asset? Enter skip_sync
A few years ago I was digging into how Assets and CIs interact on ServiceNow. I came across this article that explains the skip_sync field on Asset or CI records.
What is the skip_sync field on Asset or CI record - Support and Troubleshooting (servicenow.com)
What is the skip_sync field on Asset or CI record
Issue
For the latest information on this topic, see Configuration Item [cmdb_ci] class.
The
skip_syncfield not only exists on assets but also on the CMDB table. It is the flag indicating whether synchronization between Asset and CMDB can be skipped.There are OOB script includes and business rules that may invoke according to functions and change the value of
skip_sync:AssetAndCISynchronizer: /nav_to.do?uri=sys_script_include.do?sys_id=9ec37b411b012000e49bfbcd2c071380
Update Asset fields on change: /nav_to.do?uri=sys_script.do?sys_id=31e93aaf1b3210002502fbcd2c0713d8
Update CI fields on change /nav_to.do?uri=sys_script.do?sys_id=4d15855c1b0310002502fbcd2c071399The
skip_syncflag is used to prevent recursion within the same cycle of business rules and will be reset in the next cycle during Asset-CI synchronization. Theskip_syncflag is set to false by default.As the two business rules above would be triggered twice during an Asset-CI synchronization. The
skip_syncflag would be set to false again after the synchronization. In case theskip_syncflag was set to true for some reason, an update on the Asset/CI should help set the flag back to false.