---
original_url: "https://jace.pro/blog/technow-quebec-review/"
format: markdown
ai_optimized: true
---

Technow Quebec Review- # Technow Quebec Review

January 27, 2021 [servicenow](/tags/servicenow/)

  Enable AI Animation# [Technow Quebec Review](#technow-quebec-review)

The team presenting this noted that slides had a price tag indicating if something was effectively platform, or “extra”. I’ll denote this in the title with a 💲 emoji.

This aired on Jan. 26th, and will be available in video sometime in March.

## [UI Builder](#ui-builder)

Lots of things in here, but just check the [LCHH video](https://www.youtube.com/watch?v=xEb6-E0Xk1w)

## [Data Classification](#data-classification)

- Categorize fields as PII, internal, restricted, confidential
- Quickly report on field categorization for regulatory compliance
- Manage fields via REST and script APIs

## [Now Platform foundation enhancements](#now-platform-foundation-enhancements)

- Office 365 integration
- Embedded Help Panel
- User on-boarding walkthroughs

## [AI Search](#ai-search)

- Via the acquisition from [Attivio](https://blogs.servicenow.com/2019/servicenow-acquires-attivio-cognitive-search-platform.html).
- This is everywhere. Service portal, workspaces, mobile, etc.

## [Process Optimization 💲](#process-optimization-💲)

- This shows a kind of diagram of how work is actually done in the platform.
- Part of ITSM Enterprise and CSM Enterprise packages.

## [Virtual Agent enhancements 💲](#virtual-agent-enhancements-💲)

- Guided set up with topic recommendations
- Advanced authoring tools
- Automatically resolve incidents, actionable notifications, and password reset

## [NLU Workbench](#nlu-workbench)

- This replaces the “Model Builder”.
- Support for 13 more languages (now at 16 total).
- Ability to add vocabulary sources to be referenced by models

## [Regression Framework 💲](#regression-framework-💲)

Uses machine learning to estimate a value. e.g.
If we have 100 things done what will the time be for the 101st item.

Any prof or ent. package as part of artificial intelligence

## [Natural Language Query NLQ 💲](#natural-language-query-nlq-💲)

NLQ is officially released with Quebec.
This is nice as you can ask ServiceNow is common language for things.

E.g. How many P1’s were logged last month? Should build a report showing incident.priority=1^sys_created_on=LastMonth

## [Performance Analytics enhancements 💲](#performance-analytics-enhancements-💲)

- PA Capabilities now availabe on workspaces
- PA now supports flexible calendars (e.g. fiscal not matching standard calendar)

## [Reporting enhancements](#reporting-enhancements)

- Quick calculations on specific fields
- Tailor reporting to highlight what’s important
- Design dynamic reports with response to questions stored on the catalog

## [Mobile Experience enhancements](#mobile-experience-enhancements)

(Jace’s note what app does this apply to? You all have 4!)

- Added AI Search
- Added Deeplink capability to apps
- Cards now can have actionable buttons

## [Mobile Agent enhancements](#mobile-agent-enhancements)

- Saved Views, favorite mobile screens for quicker access
- Field Service surveys online and offline
- Native Knowledge KB articles

## [Mobile Developer Tool Enhancements](#mobile-developer-tool-enhancements)

- Mobile Card builder. You can make your own cards now instead of using the pre-made designs
- UI Rules, Apply field value calculations and UI Styling to UI elements
- Impersonate Users

## [App Engine Studio (AES) 💲 (Store release)](#app-engine-studio-aes-💲-store-release)

Not really gone into, will be topic in March TechNow.

Not available in PDI’s yet.

## [IntegrationHub enhancements 💲](#integrationhub-enhancements-💲)

- “Simplify inbound integrations with REST API trigger”
- Remote Process Sync allows for better ebonding (by-directional) integrations
- Perform data mapping with modern UX for codeless ETL
- Retrieve date easily with JDBC data stream
- Send one or more files to your instance over SFTP
- Choose specific MID server for your integration

## [Flow Designer enhancements](#flow-designer-enhancements)

- UX improvements to help citizen developers
- Record Producers can now be submitted via Flow designer with variables
- Flow level variables now exist (akin to workflow scratchpad)

## [Email enhancements](#email-enhancements)

- Parse email replies with per domain separators that also support regex
- Notification common content (available to notification, and other communication channels e.g. slack, va)

## [App Studio enhancements](#app-studio-enhancements)

- Some store apps can be customized (depends on app author’s settings in app)
- Some ServiceNow apps can also be customized (depends same as above)

## [Dev @ Scale](#dev-@-scale)

- APIs to install modify and rollback your changes

## [Script Tracer](#script-tracer)

- Server side script debugging improvements

## [Instance Scan](#instance-scan)

- Scan your instance for problems with code/configuration
- Been in the works since 2012
- Allows for custom checks to be added

---
[View this page on GitHub](https://github.com/jacebenson/jace.pro/tree/main/./src/posts/2021/2021-01-26-technow-quebec-review.md).

[Technow Quebec Review](https://jace.pro/blog/technow-quebec-review/) [Jace Benson](https://jace.pro) ![Jace Benson](https://jace.pro/icon-512x512.png)

---

*This content is from Jace Benson's ServiceNow and tech blog at jace.pro*
*Original post: https://jace.pro/blog/technow-quebec-review/*