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original_url: "https://jace.pro/blog/tools-i-am-tracking/"
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Tools I am tracking# Tools I am tracking

October 6, 2024 [servicenow](/tags/servicenow/)

  Enable AI Animation# [Tools I’m tracking](#tools-im-tracking)

Look, in the circles I run we all use ServiceNow, but sometimes, you want a solution that doesnt have that same enterprise price. This is my note on what tools I’ve been dabbling with.

ToolCustom FormsAutomationWhose DatabasePricing for 100 usersDifference[ServiceNow](https://www.servicenow.com/lpgp/pricing-itsm.html)YesYesTheirsQuote only[ToolJet](https://www.tooljet.com/pricing)YesYesYours$0-24/user/moCan be selfhosted for cost at your cost.[Spiceworks](https://www.spiceworks.com/pricing/)YesYours$0/user/moMakes money by serving ads.[Spiceworks Cloud](https://www.spiceworks.com/free-cloud-help-desk-software/)YesTheirs$0/user/mo[Appsmith]YesYesTheirs or Yours$0-16*/user/moAppsmith charges by hours used per agent at $0.40/hr.[Retool](https://retool.com/pricing)YesYesTheirs or Yours$5-$10/user/moGranular Access Controls only for Enterprise clients[BudiBase](https://budibase.com/pricing/)YesYesTheirs or Yours$5-50/user/moCan be selfhosted, which gives you different limits.[Jira](https://www.atlassian.com/software/jira/service-management/pricing)YesYesTheirs$8-13/user/mo[Zoho ManageEngine ServiceDesk Plus]YesYesTheirs$13-67/user/mo[Freshservices](https://www.freshworks.com/freshservice/pricing/)YesYesTheirs$19-119/user/mo[Airtable](https://airtable.com/pricing)YesYesTheirs$20-40/user/moLimited on Record count per “base” 50k-125k.[SolarWinds](https://www.solarwinds.com/service-desk/pricing) ServiceDeskYesYes$39-99/user/mo[Zendesk](https://www.zendesk.com/pricing/)YesYesTheirs$55-115/user/mo[BMC Helix ITSM](https://www.bmc.com/it-solutions/bmc-helix-itsm.html)YesYesTheirsQuote only[Ivanti Service Manager](https://www.ivanti.com/lp/esm/contact/enterprise-service-management)YesYesQuote only[SysAid](https://www.sysaid.com/plans)YesYesQuote only## [Names of things like ServiceNow](#names-of-things-like-servicenow)

MiddlewareCron JobsPortalsAccessReporting**ServiceNow**Business Rules, Flows, WorkflowScheduled Jobs/FlowsService PortalACLs, Before Query Business RulesPlatform Analytics**ToolJet**TransformationsAppRBAC**SpiceWorks**Ticket RulesUser PortalsReports**Appsmith**JS Objects, ActionsAppGranular Access Controls (GAC)**Retool**TransformersWorkflowsAppRBAC**Jira**Automation RulesAutomation RulesCustomer PortalProject PermissionsJira Reports**Zoho**WorkflowsApp/PortalRole-Based Permissions**Freshservice**AutomationsSelf-ServiceRoles and PermissionsReports**Airtable**AutomationsField & Table PermissionsAirtable Reporting**SolarWinds ServiceDesk**Automation RulesTime Based AutomationsSelf-Service PortalRoles and PermissionsReports & Analytics**Zendesk**Triggers, AutomationsHelp Center, Web WidgetCustom Roles & Permissions**BMC Helix ITSM**Business Rules, Workflow OrchestrationSelf-Service PortalRBAC, Permission Models**Ivanti Service Manager**WorkflowsService PortalRole-Based Access Control (RBAC)**SysAid**AutomationsSelf-Service PortalRole-Based Access Control (RBAC)SysAid Reports
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[View this page on GitHub](https://github.com/jacebenson/jace.pro/tree/main/./src/posts/2024/2024-10-06-tools-im-tracking.md).

[Tools I am tracking](https://jace.pro/blog/tools-i-am-tracking/) [Jace Benson](https://jace.pro) ![Jace Benson](https://jace.pro/icon-512x512.png)

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*This content is from Jace Benson's ServiceNow and tech blog at jace.pro*
*Original post: https://jace.pro/blog/tools-i-am-tracking/*