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original_url: "https://jace.pro/blog/weird-service-portal-instance/"
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Weird service portal instance- # Weird service portal instance

October 28, 2017 [gliderecord ](/tags/gliderecord/)[service-portal](/tags/service-portal/)

  Enable AI AnimationToday I was working on a widget [Accept / Reject Solution](https://jace.pro/post/2017-10-26-sp-accept-reject/). I found a share (link defunct) that looked like it would meet my needs. It looked great, until I tried rejecting a custom extended task table.

I couldn’t set it to work so I backed it out and determined I’d roll my own, that share updated a existing `sp_instance`. After I backed out the update set that `sp_instance` record was still there. I couldn’t get it to fall off the page regardless what I tried;

Record didn’t exist at this point so couldn’t delete it.
- Recreated empty table, and inserted the record with the referenced sys_id via [setNewGuidValue](https://sn.jace.pro/GlideRecord/#setNewGuidValue). At this point I could set Active to false, but I wanted it gone.
- Tried Deleting the record from the column record, but it deleted the actual record on it’s table and not from the related list of `sp_instances`.

I ended up making a new column, moving all widgets over, then deleted the old column.

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[View this page on GitHub](https://github.com/jacebenson/jace.pro/tree/main/./src/posts/2017/2017-10-27-weird-service-portal-instance.md).

[Weird service portal instance](https://jace.pro/blog/weird-service-portal-instance/) [Jace Benson](https://jace.pro) ![Jace Benson](https://jace.pro/icon-512x512.png)

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*This content is from Jace Benson's ServiceNow and tech blog at jace.pro*
*Original post: https://jace.pro/blog/weird-service-portal-instance/*