---
original_url: "https://jace.pro/blog/why-is-my-field-missing-in-servicenow/"
format: markdown
ai_optimized: true
---

Why is my field missing in ServiceNow?- # Why is my field missing in ServiceNow?

August 17, 2024 [servicenow ](/tags/servicenow/)[business-rules ](/tags/business-rules/)[client-scripts ](/tags/client-scripts/)[ui-policies ](/tags/ui-policies/)[ui-actions](/tags/ui-actions/)

  Enable AI AnimationI really like and use the “why isn’t email working” post from forever ago so I decided to do it again but for why a field might not show up.

## [My field isn’t showing up but should](#my-field-isnt-showing-up-but-should)

Does the field exist on the table? `sys_dictionary_list.do`
- Is the field on form layout?
- Is there a data policy acting like a UI Policy controlling visibility to the field?
- Is there a UI Policy controlling visibility to the field?
- Is there a Client Script controlling visibility to the field?
- Is there a UI Script doing some DOM-manipulation hiding it.
- Is there some rogue code in a client side UI Action messing with it?

## [My field is showing up but shouldn’t](#my-field-is-showing-up-but-shouldnt)

- Does the dictionary have the mandatory checkbox checked? If so you wont be able to hide it.
- Does the field have UI Policy making it mandatory?
- Is there a Client Script making it mandatory?

## [My field isn’t updating when I save](#my-field-isnt-updating-when-i-save)

- You have the field on the form multiple times
- You have a business rule setting it’s value before save

---
[View this page on GitHub](https://github.com/jacebenson/jace.pro/tree/main/./src/posts/2024/2024-08-17-why-isnt-my-field-showing-up-or-not-hiding-on-servicenow.md).

[Why is my field missing in ServiceNow?](https://jace.pro/blog/why-is-my-field-missing-in-servicenow/) [Jace Benson](https://jace.pro) ![Jace Benson](https://jace.pro/icon-512x512.png)

---

*This content is from Jace Benson's ServiceNow and tech blog at jace.pro*
*Original post: https://jace.pro/blog/why-is-my-field-missing-in-servicenow/*