Why is my field missing in ServiceNow?
Enable AI Animation
I really like and use the “why isn’t email working” post from forever ago so I decided to do it again but for why a field might not show up.
My field isn’t showing up but should
- Does the field exist on the table?
sys_dictionary_list.do - Is the field on form layout?
- Is there a data policy acting like a UI Policy controlling visibility to the field?
- Is there a UI Policy controlling visibility to the field?
- Is there a Client Script controlling visibility to the field?
- Is there a UI Script doing some DOM-manipulation hiding it.
- Is there some rogue code in a client side UI Action messing with it?
My field is showing up but shouldn’t
- Does the dictionary have the mandatory checkbox checked? If so you wont be able to hide it.
- Does the field have UI Policy making it mandatory?
- Is there a Client Script making it mandatory?
My field isn’t updating when I save
- You have the field on the form multiple times
- You have a business rule setting it’s value before save