--- original_url: "https://jace.pro/blog/knowledge-18-notes/" format: markdown ai_optimized: true --- Knowledge 18 Notes- # Knowledge 18 Notes May 11, 2018 [servicenow ](/tags/servicenow/)[knowledge-conference](/tags/knowledge-conference/) Enable AI AnimationI was very lucky to get to go to Knowledge18 and before I leave I just want to write this down as to not forget it. Of the labs, I attended I had no technical difficulty with the wifi or content. Others did, but somehow not me. Below I’ll go over the parts I think notable. ## [](#things-to-keep-in-mind-in-general)[Things to keep in mind in general](https://jace.pro/post/2018-05-10-k18/#things-to-keep-in-mind-in-general) If there are repeating classes the later ones will be better but the speaker may have lost their voice - Know the difference between the different types of events. Breakouts are talks - Labs are step by step instruction with an instructor in the room to field questions and assist - Workshops are the same as labs but CreatorCon - Look up the content of the event. If it’s not a current feature, it’s probably a new feature and might be a “this will be nice but you don’t get it for two releases” - Look up the presenters of the event. If it’s a partner, be careful as it may be more of a success story of how some implementation or product they used was successful. ## [](#registration)[Registration](https://jace.pro/post/2018-05-10-k18/#registration) Looks like they used [g2planet.com](http://g2planet.com/) which this year was pretty poor in my opinion. Hard to tell what you had already selected until you tried to add an event to the agenda Suggestions to improve - Use what you used for 2016’s registration or make your own. ## [](#mobile-app)[Mobile App](https://jace.pro/post/2018-05-10-k18/#mobile-app) This was terrible. I literally wrote my schedule down each day as it was more convenient to do that. Thankfully none of my classes moved after I arrived. Suggestions to improve - Don’t provide a mobile app. It would have been easier and then we’d been complaining about the website. ## [](#social-stuff)[Social Stuff](https://jace.pro/post/2018-05-10-k18/#social-stuff) This was great. With the way, my rep helped us get around and with all the folks. ## [](#labs)[Labs](https://jace.pro/post/2018-05-10-k18/#labs) ### [](#lab1012-manage-duplicate-cis-effortlessly-to-keep-your-cmdb-clean)[LAB1012 Manage Duplicate CIs Effortlessly to Keep Your CMDB Clean](https://jace.pro/post/2018-05-10-k18/#lab1012-manage-duplicate-cis-effortlessly-to-keep-your-cmdb-clean) This was an awesome lab. It showed a new feature that lets you merge and handle the remaining duplicate ci’s and their relationships in a very flexible way. [Lab URL](https://developer.servicenow.com/connect.do#!/event/knowledge18/LAB1012) [On-demand Library URL](https://community.servicenow.com/community?id=community_search&q=LAB1012) ### [](#ccw0194-advanced-identification-engine-for-discovery)[CCW0194 Advanced Identification Engine for Discovery](https://jace.pro/post/2018-05-10-k18/#ccw0194-advanced-identifcation-engine-for-discovery) This really was all about using the horizontal patterns to discover configuration items which in my case would have been great three weeks prior as I had to self-teach myself it. It did confirm that I did learn this properly. There’s a great youtube video where they show how to do most of this. [Lab URL](https://developer.servicenow.com/connect.do#!/event/creatorcon18/CCW0194) [On-demand Library URL](https://community.servicenow.com/community?id=community_search&q=CCW0194) [https://www.youtube.com/watch?v=R_49vxeGz78](https://www.youtube.com/watch?v=R_49vxeGz78) ### [](#lab0272-discovery-and-service-mapping-in-a-cloud-first-world-paas/iaas)[LAB0272 Discovery & Service Mapping in a Cloud First World - PaaS/IaaS](https://jace.pro/post/2018-05-10-k18/#lab0272-discovery-service-mapping-in-a-cloud-first-world-paasiaas) Again this was a great session had I taken it three weeks prior. It did confirm I did learn the right topics and it focused on the Cloud Services Plugin v2. [Lab URL](https://developer.servicenow.com/connect.do#!/event/knowledge18/LAB0272) [On-demand Library URL](https://community.servicenow.com/community?id=community_search&q=LAB0272) ### [](#lab0299-threat-hunting-awareness-and-sharing-with-security-operations)[LAB0299 Threat Hunting, Awareness and Sharing with Security Operations](https://jace.pro/post/2018-05-10-k18/#lab0299-threat-hunting-awareness-and-sharing-with-security-operations) This was a nice overview of what the Secops application brings to ServiceNow. I thought of it to something akin to an overview of how GRC would work except you were guided along setting it up. [Lab URL](https://developer.servicenow.com/connect.do#!/event/knowledge18/LAB0299) [On-demand Library URL](https://community.servicenow.com/community?id=community_search&q=LAB0299) ### [](#ccw1088-service-portal-advanced-widget-development)[CCW1088 – Service Portal: Advanced Widget Development](https://jace.pro/post/2018-05-10-k18/#ccw1088-service-portal-advanced-widget-development) This lab was great in that I learned about the directives and how you can use them and share them across widgets. I also learned about a different way to have widgets communicate to each other than the broadcast and emitted events. [Lab URL](https://developer.servicenow.com/connect.do#!/event/creatorcon18/CCW1088) [On-demand Library URL](https://community.servicenow.com/community?id=community_search&q=CCW1088) ## [](#labs-i-need-to-check-out-yet)[Labs I need to check out yet](https://jace.pro/post/2018-05-10-k18/#labs-i-need-to-check-out-yet) ### [](#ccw0343-using-event-management-to-monitor-your-servicenow-instance-health)[CCW0343 Using Event Management to Monitor Your ServiceNow Instance Health](https://jace.pro/post/2018-05-10-k18/#ccw0343-using-event-management-to-monitor-your-servicenow-instance-health) [Lab URL](https://developer.servicenow.com/connect.do#!/event/creatorcon18/CCW0343) [On-demand Library URL](https://community.servicenow.com/community?id=community_search&q=CCW0343) ### [](#ccw0504-agent-intelligence-deployment-best-practices)[CCW0504 Agent Intelligence - Deployment Best Practices](https://jace.pro/post/2018-05-10-k18/#ccw0504-agent-intelligence-deployment-best-practices) [Lab URL](https://developer.servicenow.com/connect.do#!/event/creatorcon18/CCW0504) [On-demand Library URL](https://community.servicenow.com/community?id=community_search&q=CCW0504) ### [](#ccw0471-test-driven-development-with-servicenow)[CCW0471 Test Driven Development with ServiceNow](https://jace.pro/post/2018-05-10-k18/#ccw0471-test-driven-development-with-servicenow) [Lab URL](https://developer.servicenow.com/connect.do#!/event/creatorcon18/CCW0471) [On-demand Library URL](https://community.servicenow.com/community?id=community_search&q=CCW0471) ### [](#ccw1224-best-practices-for-scripted-rest-apis)[CCW1224 Best Practices for Scripted REST APIs](https://jace.pro/post/2018-05-10-k18/#ccw1224-best-practices-for-scripted-rest-apis) [Lab URL](https://developer.servicenow.com/connect.do#!/event/creatorcon18/CCW1224) [On-demand Library URL](https://community.servicenow.com/community?id=community_search&q=CCW1224) ### [](#ccw0682-advanced-scripting-and-json)[CCW0682 Advanced Scripting and JSON](https://jace.pro/post/2018-05-10-k18/#ccw0682-advanced-scripting-and-json) [Lab URL](https://developer.servicenow.com/connect.do#!/event/creatorcon18/CCW0682) [On-demand Library URL](https://community.servicenow.com/community?id=community_search&q=CCW0682) ### [](#ccw1358-advanced-techniques-for-creating-high-usability-chatbot-conversations)[CCW1358 Advanced Techniques for Creating High Usability Chatbot Conversations](https://jace.pro/post/2018-05-10-k18/#ccw1358-advanced-techniques-for-creating-high-usability-chatbot-conversations) [Lab URL](https://developer.servicenow.com/connect.do#!/event/creatorcon18/CCW1358) --- [View this page on GitHub](https://github.com/jacebenson/jace.pro/tree/main/./src/posts/2018/2018-05-10-knowledge-18-notes.md). [Knowledge 18 Notes](https://jace.pro/blog/knowledge-18-notes/) [Jace Benson](https://jace.pro) ![Jace Benson](https://jace.pro/icon-512x512.png) --- *This content is from Jace Benson's ServiceNow and tech blog at jace.pro* *Original post: https://jace.pro/blog/knowledge-18-notes/*