Tag: service-portal

Kevin Clark created Service Portal Redirector

Sometimes you need to redirect users to an appropriate Service Portal based on various conditions. Kevin Clark created a tool to simplify this process.

App Administration VS Delegated Development

A quick guide on the differences between Application Administration and Delegated Development in ServiceNow.

Portal Widget On Catalog Items have access to the default value

on a \item_option_new\ if you use the sp_widget, you can access the "default_value" in \c.options\ so if you have a default value of \{"mode":"jace_was_he...

What is Service Portal (google search trend)

This sentence has five words. Here are five more words. Five-word sentences are fine. But several together become monotonous. Listen to what is happening. Th...

Using uibModel

What is the post about? What things would help with writing the post javascript c.openModal = function(action) { c.modalInstance = $uibMo...

Using a SP Widget on Ui16

A while ago Andrew Pishchulin shared a post on Medium where he put a Service Portal widget on UI16. My mind was blown. How did he do it. His post doesn't ...

Ok Orlando: Serivce Portal Conversation widget

This didn't make the release notes but the enter key used to do nothing. If you wanted to add line breaks to the comments to make a multi-line comment you ha...

Service Portal is going the way of the mammoth

That's my prediction. Service Portal will no longer get updates by the Orlando release. It will be like Workflow, Execution plans, Homepages, and the Content...

Service Portal: Embedding a form widget

So this weekend I had the opportunity to help someone out with an issue\ on their side project. They had this list they wanted to access from\ a phone, and...

Service Portal: Own your own form

Sometimes, you have to control your form. You can use the out of box variable types ServiceNow gives you and the messages they give you. But, sometimes, t...

Service Portal: Disabling the order confirmation dialog

This is the first thing I was asked to do as the dialog is not what some of my stake holders wanted. Make this sys_property glide.sc.sp.twostep with a val...

Service Portal: Viewing what is loaded on the page

This is blatantly taken from HI as this I think is useful enough to re-post nearly verbatim. If you've ever needed to know which Client Scripts, UI Polici...

Service Portal: Validating Date Format

Someone had asked how to do some "How to verify a date format in service portal?" This came up in a chat I was having this week. To use the g_user_date...

Service Portal: Add to cart is a PITA

So it seems the first thing a lot of places have to do when setting up\ the service portal is to re-setup two-step-checkout. I don't like looking it up. ...

Service Portal: Broadcast, emit, and on, should I use them?

Broadcasting messages seems great when you first learn about them and start to use them but it seems they, like everything, has its pros and cons. As such I'...

Serice Portal Record Producer Redirects

I was asked to set up the redirect from a record producer on the Service Portal. This was no problem in the past CMS, and the normal GUI. The docs say it sho...

Service Portal Pasting Images

In the past I've tried to set up image pasting before with Lars Tange's solution, but that didn't look how I liked it, as it had a specific field for pasting...

Weird service portal instance

Today I was working on a widget Accept / Reject Solution. I found a share (link defunct) that looked like it would meet my needs. It looked great, until I tr...

Service Portal - Accept/Reject Solution

Service Portal - Accept/Reject Solution

Service Portal Woes

Two items I have to call out. First, this was inspired by Ratesh Shah's post. Second, you can read "Official" client script restrictions here on the docs. ...

Service Portal - Ticket Assignments

I created a ticket assignments and wanted to share that code. Should\ work on any instance unless you have a business rule blocking the\ update. ! ...

Service Portal - Modify Watch List

I created a widget and wanted to share that code. Should work on any\ instance unless you have a business rule blocking the update. ## Client Script j...

Redirect old CMS pages to your Service Portal

Useful when migrating from CMS to SP

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