Dawn Jureks great list of Best Practices

A compilation of best practices for ServiceNow from Dawn Jureks community

Outbound Email Examples - Might come in handy

I am trying to keep a small list of emails I get from service-now
installations... this post is just that;

Email Examples

Survey 1

Subject: S...

Silly Tech Videos

A while ago some people shared with me some great videos that were just
silly. These are just, well in my opinion worth at least a cursory
glance. If you...

How to revert a bunch of records

Today I was tasked with reverting ~2k stories states to the past value. This is a daunting task as it requires someone to look at the sys_audit or sys_histor...

Knowledge 19 Hackathon, a personal look

In my last post I said, "The hackathon is a great place to learn a new feature but it's not a hackathon.

Notes from Knowledge 19

I was very lucky to get to go to Knowledge19. Now that it's over, before I leave I want to jot down my thoughts. Of the labs, I attended I had no technical d...

Winning ServiceNow Hackathon Ideas

This year I'm fortunate enough to go to knowledge, and one of my favorite SN people, Robert Fedoruk, posted a YouTube video about winning hackathons.

In t...

How to restart a workflow

Restarting a workflow is sometimes needed. I found myself looking at how
to to do this today.

I'm posting this so I don't have to re-do this again.

T...