Did you know, you can impersonate with a sys_id

Sometimes you'll have many people with the same name... Don't judge my users. You also sometimes need to impersonate the user. Did you know you can impersona...

How to activate plugins via script

Sometimes you have a whole bunch of plugins to install. No reason to keep your screen busy, you can script it, here's how.

Some smart person named Ashby p...

Madrid

Here's my take of whats new with Madrid

Madrid

I was told these are things I should look at;

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| Thing ...

Service Portal: Disabling the order confirmation dialog

This is the first thing I was asked to do as the dialog is not what some of my stake holders wanted.

Make this sys_property glide.sc.sp.twostep with a val...

Using Processors to download files

I was talking to Nthumma about a problem. It was the need for a custom XML file for each incident. I knew of a way to do this, but it's old. Enter Processors...

Meetup Lab: Service Portal Advanced Widget Development

Five labs covering option schemas, SP instance, empty states, embedded widgets, and directives. Full step-by-step from the ServiceNow Developer Meetup.

Dawn Jureks great list of Best Practices

A compilation of best practices for ServiceNow from Dawn Jureks community

Outbound Email Examples - Might come in handy

I am trying to keep a small list of emails I get from service-now
installations... this post is just that;

Email Examples

Survey 1

Subject: S...