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Difference between ${URI} and ${URI_REF}

All this talk about notifications had me poking around and I learned about using ${URI_REF} instead of ${URI}. It's magical.

${URI_REF} creates a link to...

ServiceNow: How to harden your instance

I had to prepare an instance for some penetration testing. Turns out this is pretty easy.

To start with you need to know what ServiceNow requires of you. ...

Service Portal: Validating Date Format

Someone had asked how to do some "How to verify a date format in service portal?"

This came up in a chat I was having this week.

To use the g_user_date...

Service Portal: Viewing what is loaded on the page

This is blatantly taken from HI as this I think is useful enough to re-post nearly verbatim.

If you've ever needed to know which Client Scripts, UI Polici...

ServiceNow features I avoid, and you should too

From time to time I get thinking about what I avoid in this system. Below are my notes.

Controlling variables state with fields

For example, setting...

London Feature: Multi-Row Variable Sets

I had to try this out and since the docs doesn't show how it works here's screenshot and video.

!

It's pretty neat the content if you do a g_form.g...

Service Portal: Add to cart is a PITA

So it seems the first thing a lot of places have to do when setting up
the service portal is to re-setup two-step-checkout.

I don't like looking it up. ...

Service Portal: Setting variables via URL

The other day, a post was made, asking how to do this
and I had to answer. I knew you could read the URL via $window but that isn't available in client scr...