Blog
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Service Portal - Custom Search Source
We have knowledge bases at my work and as such the default search is limited. I wanted to add to the type ahead a result like "Search all KB's for your term ...
Geneva
Geneva release notes and features including Scripted REST APIs, Attachment REST API, CORS support, ServiceMapping, Security Operations, and Edge Encryption.
Istanbul
Istanbul release notes and features including the Automated Testing Framework, Email REST API, Script Debugger, and HR Service Management (Scoped).
Jakarta
In the left hand search field, table.config has been added. In journaled fields, now videos are added like image files in the activity formatters. Export...
Kingston
Notes on the Kingston release of ServiceNow including Flow Designer, IntegrationHub, Function Fields, Agent Intelligence, Email Digests, and Service Portal enhancements.
Service Portal Woes
Two items I have to call out. First, this was inspired by Ratesh Shah's post. Second, you can read "Official" client script restrictions here on the docs.
...
Set Duration and Business Duration
I had to add some code to set this for some reporting needs. This should be part of the offering ServiceNow provides.
Below is my business rule, and fix ...
Service Portal - Ticket Assignments
I created a ticket assignments and wanted to share that code. Should
work on any instance unless you have a business rule blocking the
update.
! ...